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Participant
October 17, 2019
Question

Lightroom for mobile Presets disappeared

  • October 17, 2019
  • 1 reply
  • 205 views

I just purchased a new phone and downloaded Lightroom to my new phone, and signed into my account.

 

all of the presets I purchased and created are not there at all. Has anyone else had this issue? How do you transfer over your presets?

 

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1 reply

Sahil.Chawla
Adobe Employee
Adobe Employee
October 18, 2019

Hi There,

Sorry to hear about Lightroom presets disappeared, let's make this right.

 

When you open up a dng within Lr Mobile, e.g create a dng via the Lr Mobile camera and when you then open the presets panel do you get the presets listed again?

Does it help to logout and in again?

 

Are you able to see the presets here? https://lightroom.adobe.com/libraries

 

Regards,

Sahil