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Participant
Mar 13, 2024 1:26 PM UTC
Question

Lightroom Freeze/Crash

Lightroom Freeze/Crash

 

GPU: AMD Radeon rx 6700 xt, Windows 11 Lightroom version 7.2

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3 replies

Rikk Flohr-Retired
Adobe Employee
Mar 13, 2024 1:34 PM UTC

We’ve reviewed the email address you use with this forum and find no crash reports in our system.

 

Did you see a crash dialog?

Do you use a different email address when filling out the crash report?

Was the crash dialog Adobe’s? Microsoft’s? 

 

 

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Rikk Flohr: Adobe Photography Org
Participant
Mar 13, 2024 1:54 PM UTC

Its because its not my lightroom its for a friend, he asked me for help and im searching

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Rikk Flohr-Retired
Adobe Employee
Mar 13, 2024 2:04 PM UTC

Without the Adobe ID under which the Crash Report was submitted, I am not able to locate it.  Find out what email was used to submit the report and direct message it to me please.

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Rikk Flohr: Adobe Photography Org