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robinh49469832
robinh49469832
Inspiring
May 26, 2026 11:31 AM UTC
Question

Lightroom freezes every 3 seconds

So I have the weirdest problem: Lightroom Creative Cloud 9.3.1 freezes every 3-5 seconds, for like maybe 3 seconds. Basically after every click, but not directly after one. It also freezes if I don’t do anything. it’s basically unusable. 

 

I use Windows 11 (AMD Ryzen 9,  GTX 1660, 64 GB RAM, only SSD and M2 Harddrives), on my older PC it works just fine. I switched to Win 11 in January, but I think I witnessed that problem in December on the same machine, running with Win 10 already

 

I use Premiere, After Effects, Illustrator and Photoshop all the time - No trouble at all. No crashes, no performance problems. 

 

Cloud synchronization is turned off.

 

No change if I turn off GPU-usage or not. (GPU-Memory is almost full though)

 

I disabled one of my two monitors. Didn’t do anything.

 

Re-Install didn’t do anything.

 

Drivers are up to date.

 

I’m out of options. Even ChatGPT is like “What??” Can anybody help me?

    13 replies

    robinh49469832
    robinh49469832Author
    Inspiring
    Jul 22, 2026 2:17 PM UTC

    Sorry for posting 4 times. It showed an error every time, so I tried again. Now I see all four tries succeeded :D

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    Anshul_Saini
    Community Manager
    Anshul_SainiCommunity Manager
    Community Manager
    Jul 22, 2026 6:00 PM UTC

    Hi ​@robinh49469832,

     

    Thanks for adding the logs.

    1. Please check whether the freezes occur when you work offline, without an internet connection.
    2. If the issue happens when the Histogram is open, please hide it.
    3. Could you check whether any antivirus/firewall is intercepting HTTPS calls from LrD, which could be causing freezes?

    We'll be looking forward to your resposne.


    Best,
    Anshul Saini

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    robinh49469832
    robinh49469832Author
    Inspiring
    Jul 23, 2026 2:29 PM UTC

    Hi,

    1. They still occour without internet
    2. Wasn’t open, didn’t change anything when activated
    3. I turned off Norton Auto Protect and Firewall. No Changes. Should I deactivate something elese?

    I use the same Norton on my old Computer, also the same network and there Lightroom works just fine.

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    nik.m
    Community Manager
    nik.mCommunity Manager
    Community Manager
    May 26, 2026 12:04 PM UTC

    Hi, thanks for reaching out, and we're sorry about the trouble.

    When you reinstalled the application, did you also remove the app's preferences? If not, try resetting Lightroom's preferences by launching the app while holding down the Shift + Alt keys.


    Let us know if it makes a difference!

    Thanks,

    Nikunj

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    robinh49469832
    robinh49469832Author
    Inspiring
    Jun 16, 2026 9:48 AM UTC

    Didn’t change anything. While navigation though my local drives to open a photo it froze four times. First time on the “Whats new?”-Window after opening. 

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    Sameer K
    Community Manager
    Sameer KCommunity Manager
    Community Manager
    Jun 19, 2026 10:31 AM UTC

    Hey, ​@robinh49469832. There has been a new release for Lightroom desktop since you originally posted. Please use the Creative Cloud desktop app to update Lightroom app and check how it goes after the update. 

    If it does not help, please share the System info from Help > System info in Lightroom and we’ll continue to help you. 

     

    Thanks!

    Sameer K

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