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Gusztav77
Known Participant
May 9, 2024
Question

Lightroom freezes or flickers after a few minutes of use

  • May 9, 2024
  • 1 reply
  • 120 views

I've installed Lightroom 7.2 on an up-to-date Win11 notebook with a 10th gen i7 CPU, 1+2 TB SSD, 32 GB RAM and an RTX 2060 GPU. All other video and photo editors, like Photoshop, for example, work fine. Lightroom, however, works no more then just a few minutes or actions and it freezes. In some cases, after a few minutes, I can see menu selection flickering when hovering the mouse over, but usually freeze seems to be permanent with max 0.x % CPU use, GPU use, disk use and few GB of RAM.

 

First trying to open the Healing pane caused freeze. I can, however, adjust image settings, but when I click the color picker in Point Color and move the picker over the image, and once I stop my mouse, LR goes freezed again.

 

This phenomenon is independent of whether GPU acceleration is enabled, and also independent of what refresh rate I set between 60 and 100 Hz for the display.  Image/file size doesn't matter, happens even with a 1MB file of 1600x1600 px. Windows and GPU drivers up-to-date. 

 

Tried to to extensive search but could not find a solution. Can you?

 

Cheers,

Gus

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1 reply

Sameer K
Community Manager
Community Manager
May 22, 2024

Hey, @Gusztav77. Welcome to the Lightroom Community. I'll need more info to help you figure this out.

Please share the system info from Lightroom Help > System info > Copy & paste into a text document > upload & attach here.

 

Test some variables like:

  • Unplug any external peripherals & use wired input devices.
  • Temporarily, unplug extra displays & only keep one active at a time. 

Check the Event Viewer > Windows Logs > Application & System logs on Windows to monitor any error or critical events.

 

Awaiting to hearing from you. Thanks!
Sameer K