Skip to main content
L
Lupu9782
Participant
June 11, 2022
Question

Lightroom fresh install on Android: error while signing in even before supplying credentials

  • June 11, 2022
  • 1 reply
  • 260 views

I've installed Lightroom 7.3.1 on Android (on a OnePlus Nord N10 -BE2029-). After pressing the "Sign in" button, it spends a long time loading and eventually fails with the message "An error occurred while authenticating. Please try again later.". This occurs before I have supplied my username/password for signing in, and this behavior has persisted for approximately a week and a half by now, as I've been coming back to try this every few days and got the same error each time.

This topic has been closed for replies.

1 reply

Victoria Bampton LR Queen
Community Expert
Victoria Bampton LR QueenCommunity Expert
Community Expert
June 12, 2022

Some people are reporting that disconnecting Wifi and using cellular data to sign in does the trick. Could you give that a try please?

Victoria - The Lightroom Queen
L
Lupu9782Author
Participant
June 13, 2022

Thanks for your fast response.

 

The behavior is the same with WiFi and mobile data, but your question led me to look into Settings / Applications / Lightroom and to my surprise, I found the app had "Disable WiFi" and "Disable Data Usage" even after uninstalling and reinstalling Lightroom, which explains the behavior I was experiencing. With these restrictions removed, logging in worked normally.

 

I would like to suggest that the message "An error occurred while authenticating. Please try again later." is misleading if displayed when the application could not connect to the server at all. At least this software developer interpreted the error to mean an API version mismatch or other issue in the content of the server negotiation. Something like "Failed connecting", "No response", "Login timeout" could be more helpful for this case and avoid unnecessary help requests.

 

Thanks for your help!

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices