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marshmutt
marshmutt
Participant
March 8, 2019
Question

Lightroom Icon has a "?" over it and everything is gone!

  • March 8, 2019
  • 2 replies
  • 1891 views

Got up to have dinner and when I returned LR had a question mark over the icon.  When I went to applications to open it only a couple of pics showed, not the thousands that I have imported.  What is up?  Do I really need to download it again and re import all my pics?  If so maybe it is a good time to try new software.  So now, when I have work to do, I am searching for an answer.  I am sure the pics are on the computer and drives but this is not good.

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    2 replies

    Theresa J
    Community Expert
    Theresa JCommunity Expert
    Community Expert
    March 9, 2019

    Which version of Lr are you using? If you have Lr CC, then all of your images are still in the cloud. Go to lightroom.adobe.com to find them. If you are having problems with the application, I recommend uninstalling and reinstalling Lightroom. You should do that with the Adobe Creative Cloud desktop application.

    Akash Sharma
    Akash Sharma
    Legend
    March 8, 2019

    Hi marshmutt,

    Sorry that you're seeing a lot of missing images in Lightroom.

    Which version of Lightroom are you using?

    If using Lightroom Classic CC then it seems that the storage media where the images were stored might've got disconnected temporarily causing this issue. I'd recommend that you re-link the missing images in Lightroom as mentioned in this article How to find missing photos in Photoshop Lightroom Classic CC and let us know if that helps?

    Thanks,

    Akash

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