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jomama341
Known Participant
November 27, 2019
Answered

Lightroom installer stuck at 9.8%, cannot figure out how to complete installation

  • November 27, 2019
  • 3 replies
  • 4648 views

I'm currently at wits end trying to install Lightroom CC to my MBP.

 

Currently running OSX Catalina version 10.15.1. No matter what I seem to do, the installer hangs at 9.8%.

 

I originally had Lightroom 4, 5 and 6 installed on this computer, so after the initial attempt to download, I followed others' instructions and tried using the Adobe Uninstaller, which wouldn't open because I am on Catalina. I then tried using Adobe Cleaner, which also wouldn't open because I am on Catalina. I was then able to override my MBP and force it to open Adobe Cleaner, which I then used to uninstall LR6. I tried installing LR CC again, and once again it got stuck at 9.8%.


I then manually deleted LR 4 and 5 from my computer as well as all LR-associated preference, preset, etc, folders and once again tried installing LR CC and once again it's stuck at 9.8%. What's more is that, this messed up a bunch of non-LR related preferences on my MBP--I'm not sure how.


Each time the installer gets stuck, I am forced to force-quit the installer.


Has anyone resolved a similar issue? Thanks in advance.

This topic has been closed for replies.
Correct answer Jao vdL

What should work is to download Adobe Creative Cloud Cleaner Tool from adobe's website and completely wipe adobe software. Then install creative cloud fresh from the website, log on to your account, and install Classic from the creative cloud app.

3 replies

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Alessia5EEE
Participant
October 19, 2020

Just as a note: I have Catelina as well and am running a work-provided Adobe licence (which means I have to "contact my work administrator" for help, rather than get help from Adobe). My work administration IT hasn't helped but I got it to work:

 

- I ran the cleaner multiple times, no luck, constantly stalled at 36% for Lightroom Classic.

- I then opened Finder and manually searched "Adobe" --I hunted through hundreds of files and selected any hidden Adobe remnants from previous downloads (2018, 2019, etc). Turns out the Adobe Cleaner can't be trusted to do it's job.

- I deleted any files I found and emptied my trash.

- I ran the cleaner again, just for good measure, and restarted my computer.

- I was able to log into Creative Cloud via Chrome and download Lightroom Classic, no stalling!

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umphreak85
Participant
December 14, 2019

This is currently happening to me and it's driving me crazy.  I updated to Catalina and can't use LR 6 anymore (stupid to update), and I can't go back to whatever OS I had because it would only allow me to install Maverick on an external hard drive.  So, figured I would purchase Classic but I am getting hung at 9.8% too.  I can't even complete the work I have to do!!!!

J
Community Expert
Jao vdLCommunity ExpertCorrect answer
Community Expert
December 15, 2019

What should work is to download Adobe Creative Cloud Cleaner Tool from adobe's website and completely wipe adobe software. Then install creative cloud fresh from the website, log on to your account, and install Classic from the creative cloud app.

    U
    umphreak85
    Participant
    December 16, 2019

    This worked!  Thank you so much!

    J
    Community Expert
    Jao vdLCommunity Expert
    Community Expert
    November 27, 2019

    I have no clue why the installer would get stuck like this but I am curious why you are installing LR CC instead of Classic if you are coming from LR 6. LR CC is an old name for the cloud version of Lightroom which misses almost all the features you are used to in LR 6. It is basically a port of the mobile OS version of Lightroom to the desktop. Lightroom Classic is the logical place to go after LR 6. If you are interested in going full cloud and never print, never really share images online through social media, never need to export to anything but sRGB jpegs than you shoudl install Lightroom Desktop (i.e. the Cloudy version). If your needs are more complex and you don't care much about cloud storage, you should go for Classic.

    J
    jomama341Author
    Known Participant
    November 27, 2019

    Sorry, I misspoke. I am actually trying to install Lightroom Classic CC (another source of confusion through this is all of Adobe's tiering).

    J
    Community Expert
    Jao vdLCommunity Expert
    Community Expert
    November 27, 2019

    Yeah the naming is terrible. Extremely confusing. I would probably use the cleaner which apperently doesn't work right in Catalina, to wipe the entire creative cloud installation, downloads the creative cloud tool from Adobe, run it and install Classic from there.

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