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GoemonX
Participating Frequently
April 20, 2024
Question

Lightroom iOS Crash - iPhone orientation

  • April 20, 2024
  • 1 reply
  • 727 views

Hi there!

For several months now Lightroom Mobile crashes whenever I change the oriantation of the phone (!) from portrait to landscape.

The device is completely locked up then and a reboot is necessary.

It would be great if there was some way to fix this problem.

 

(iPhone Xs Max / iOS 17.4.1)

 

 

    1 reply

    C
    Charlie.D
    Inspiring
    April 21, 2024

    Hello @GoemonX 

    I tried my own iPhone XS Max, iOS 17.4.1 on Lightroom iOS Version 9.2.2.  So far, I am not able to reproduce a crash.

     

    Does this happen in the Device tab, or the Lightroom/Edits tab, or both?

     

    What kinds of images are you viewing, and are the originals still on the device or are they loading from Lightroom cloud storage?

     

    Are any specific edits applied?  For example, I tried enabling HDR mode in the Light edits using raw ARW images from a Sony camera, and I also applied some masking and lens blur edits to really tax the system.  And still, things are working OK on my device.  Any info you can share may help.

     

    G
    GoemonXAuthor
    Participating Frequently
    May 3, 2024

    Hey Charlie

    thanks for your reply!

     

    My Ligtroom iOS Version is 9.2.2 47FEED/137, but I guess it also happned to me in older versions.

     

    The files are Canon CR3 RAWs synced to the Lightroom Cloud with Lightroom Classic.

    No edits so far, no HDR or other settings, just the usual Lightroom sharpening and Lens Profiles active.

     

    As far as I could test it now, it only happens in the Lightroom/Edits tab, with the synced files.

    In the device tab there seems to be no problem, regardless what file format I view.

     

    When it happens the iPhone is completly locked up and restarts after a few minutes.

    Sadly it seems to be hard to reproduce. Yesterday it happened every time I switched the orientation of the phone and today the same pictures work just fine.

     

     

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