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Dannyt0781
Participant
May 15, 2020
Question

Lightroom IOS won’t restore purchase

  • May 15, 2020
  • 6 replies
  • 4129 views

My Lightroom iOS subscription expired, so renewed it through the App Store and Lightroom still won't recognize it. I restore purchases and there is a load screen that doesn't end. I have followed all steps on the forums and none work. I have contacted the Apple store and they say it's an issue with adobe and the app, Adobe says it's an issue with the App Store! Yet I'm was still charged and can't correctly edit a shot for a customer because of this! You can obviously tell the issue is with adobe's app and you can't renew from the app, and when you go to restore purchase it just stays loading, why are you sending me to Apple as the issue is with your app! It is a recurring issue I have seen on here and some customers have had the issue solved by adobe, yet most keep on getting sent to Apple!

    6 replies

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    daunte_6533
    Participant
    October 10, 2025

    I am currently having the same issues. I've tried logging out, refreshing and restarting the pc. How can we resolve this issue?

    C
    Community Manager
    Charlie.DCommunity Manager
    Community Manager
    October 10, 2025

    Hello @daunte_6533 

     

    This thread is about Lighrtroom iOS (a mobile-only plan). If you are having trouble access your Lightroom or Photography plan that includes Lightroom for Mac or Windows, you may want to start a new thread.

     

    Otherwise, you might wish to contact Adobe Support via chat at https://helpx.adobe.com/contact.html?rghtup=autoOpen
    ...and in the chat field (lower right), type AGENT

    martinw26k
    martinw26k
    Participant
    September 26, 2022

    I bought Lightroom outright on my Apple account on the appstore. Having reloaded stuff under MacOS catalina. Adobe will not let me continue without taking out  £9.99 a month subcription. 

    C
    Community Manager
    Charlie.DCommunity Manager
    Community Manager
    September 26, 2022

    Hello @martinw26k 

    I'm not in Support, so I can't see all the details, but it seems you had a short lived Lightroom subscription through the Mac app store, and this is now canceled.  It seems very little data was uploaded to this account.

    If you did not mean to cancel this account, or if this is possibly a case of login/account confusion, Adobe Support should be able to help you.  Using a browser that allows popups and cookies, contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
    in the chat field (lower right), type AGENT

    U
    ummu_hani_0265
    Participant
    March 30, 2025

    Hi Charlie, i am having the same problem here

     

    I've now upgraded my phone- I have a subscription to Lightroom  but I can't restore purchases . please assist

    K
    Kerstin22678579ou5b
    Participant
    January 16, 2022

    Hi I've now upgraded my phone- I have a subscription to Lightroom  but I can't restore purchases 

    C
    Community Manager
    Charlie.DCommunity Manager
    Community Manager
    January 18, 2022

    Hello @Kerstin22678579ou5b 

    I do see a valid and longstanding subscription for you based on the email you used to sign into the forums.  Please be sure you are signed into Lightroom with the same email ID you used for the forums here.

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    default0xe7sojww9s5
    Participant
    May 2, 2021

    I am having the same issue. Lightroom is working on my mobile and letting me have full access to all the functions but Lightroom on my mac is saying I need to restore the purchase.

     

    Can you help?

    C
    Community Manager
    Charlie.DCommunity Manager
    Community Manager
    May 4, 2021

    Hello @default0xe7sojww9s5 

    I see you subscribed to Lightroom Mobile Premium.  This plan is for phones and tablets only, and does not provide access to Lightroom for your Mac.  Since it seems the Mac app isn't letting you subscribe, please contact Adobe Support directly.

    Visit https://helpx.adobe.com/contact.html, sign in, and then select the chat option.

     

     

    S
    Skye5C89
    Participant
    November 5, 2020

    Hi Charlie, I'm having the same issue as everyone else in this forum, on my apple account it says that my account is still valid, but a no go on the app. Please help, thanks!

    C
    Community Manager
    Charlie.DCommunity Manager
    Community Manager
    November 5, 2020

    Hi Skye5C89

    Can you confirm which app you have trouble subscribing?  The reason I ask is that I see a valid Premiere Rush subscription for you.  Is your problem with Rush, or Lightroom?

     

    If Lightroom, does it help to force-quit, relaunch, and try again?  In the app settings, have you tried Restore Purchase?  If an error displays, what is there error message?

    S
    Skye5C89
    Participant
    November 5, 2020

    Lightroom, I've restarted the app and relaunched with no success, restoring my purchase was also unsuccessful. Thanks.

    C
    Community Manager
    Charlie.DCommunity Manager
    Community Manager
    May 18, 2020

    Hi Danny

    I do apologize for the trouble and the wait for a reply.  I'm not sure if you reached out to Adobe Support separately, but can you check the app again?  It should show as subscribed now.

    A
    annachrisdiaz
    Participant
    May 28, 2020

    hi charlie,

     

    i'm having the same issue as well. i recently renewed my subscription. this screen hasn't gone away. i tried signing out and back in, deleting the app, signing with apple id instead, etc. nothing. i read in a previous forum it's resolved but looks like it isn't. please advice.

     

    thank you.

     

     

    C
    Community Manager
    Charlie.DCommunity Manager
    Community Manager
    June 1, 2020

    Hi Anna, I see a valid subscription for you -- is this working OK for you now?

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