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Participant
August 30, 2020
Question

Lightroom is unable to restore my purchase on Mac

  • August 30, 2020
  • 1 reply
  • 210 views

Hi guys,

 

I've been reading through posts but don't see anything that can help. I get the "This subscription has already been purchased from the Mac App Store with a different Adobe ID." 

 

I have reinstalled lightroom and still no luck.

 

I also downloaded Lightroom onto my Macbook and subscribed on my Macbook and have used my Apple ID for the entire process. I've used this sign in multiple times and this is the first time i get this error. I have also not logged into a different or new device which is infuriating..

 

Please help me? I have run out of options.

 

kind regards,

Tinxx

This topic has been closed for replies.

1 reply

selondon
Community Expert
Community Expert
August 30, 2020

It may be best to post on the following forum, which is monitored by the engineering team:
https://feedback.photoshop.com/photoshop_family/categories/photoshop_family_lightroom_cc

 

This is mainly a user to user forum