Lightroom is very slow and crashes all the time (Windows)

Forum|Forum|3 years ago
November 29, 2022
3 replies
422 views

After reinstalling both Windows and Lr CC on my Dell 13" laptop, it's still extremely slow and crashes all the time. What to do?

{Title edited by Moderator}

Windows

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Ranjisha Sengupta

Legend

Hi there,

Thanks for reaching out.

Which version of Lightroom and Windows are you using? Are you using Lightroom Classic? Does the app crash while performing a specific task? Could you please share the system info of Lightroom from Help > System info > Copy & paste into a text document > upload to Creative Cloud files (https://assets.adobe.com/files) and share with us?

Have you tried any troubleshooting steps so far?

We're here to help, just need some info.

Thanks

Ranjisha

PermaLivAuthor

Inspiring

Lightroom version: 6.0 x64 [ 20220928-0910-e5c3644 ] (Sep 28 2022)
NGL Version: 1.31.0.19
WF Version: 5.0 0e17e26
VF Version: 1.0.119.3
HIL Version: 40405

Operating system: Windows 11
OS Version: Windows 11 Home (2009)
Application architecture: x64
System architecture: x64
Computer model: Dell Inc. XPS 13 9360 / Intel(R) Core(TM) i7-8550U CPU @ 1.80GHz
Logical processor count: 8
Processor speed: 1,9 GHz
Built-in memory: 16107,4 MB
Real memory available to Lightroom: 16107,4 MB
Real memory used by Lightroom: 607,5 MB (3,7%)
Virtual memory used by Lightroom: 561,7 MB
Memory cache size: 79,6 MB

Yes, I tried all trouble shooting I could find on my laptop, but now it's worse than ever, even I reinstalled everything.

Lr_info.txt

Ranjisha Sengupta

Legend

Thanks for the info,

You can try resetting Lightroom's preferences using the steps mentioned here (manual method): https://adobe.ly/2JSym5e.

Please back up your presets prior to resetting the preferences. Let us know how it goes.

Thanks!

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