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Yuri357161393nfn
Participant
February 27, 2024
Question

Lightroom keep crashing after update

  • February 27, 2024
  • 6 replies
  • 1491 views

Whenever I trying to healing spot point in lightroom it keep crashing.. Already had reinstalled it and deleted preference but it's not working..

Event logs of windows empty and can't find any bug report for understanding source of problem.

What to do?

    This topic has been closed for replies.

    6 replies

    M
    Mike&HisCat
    Participating Frequently
    July 19, 2024

    I logged this issue with Adobe and I've had several calls with them. They've remoted onto my computer - deleted, cleaned, reinstalled, run as another user. But still no fix. I have to keep reinstalling v7.0 as anything later crashes.

     

    I did however, get an email from Adobe as the issue was escalated. They said that the issue would be fixed in the next update! Sit tight and wait for that I guess.

      Dame-ningen
      Dame-ningen
      Participating Frequently
      August 14, 2024

      There was an update today, but it still crashed anyway

      and luck on your side Mike and your cat ?

      I
      Imaginative_Shimmer5E1C
      Participant
      October 6, 2024

      Mine too, all adobe products are crashing, not even opening. On the September Update

      Dame-ningen
      Dame-ningen
      Participating Frequently
      May 19, 2024

      now its end of may and nothing changed.

       

      Lightroom still crashes as soon as I pick a brush.

      Lightroom classic is fine.

       

      spwood_de
      spwood_de
      Participant
      June 20, 2024

      I am having the exact same problem.  As soon as I click on the healing brush tool Lightroom freezes, and eventually I get the typical Windows "application not responding" mesage.

       

      Here is my info

      Lightroom version: 7.3 x64 [ 20240507-1433-eff47f4 ] (May 7 2024)
      NGL Version: 1.37.0.9
      WF Version: 6.3 c2d6007
      VF Version: 1.0.139
      HIL Version: 40409
      CAI Version: adobe_c2pa/0.7.13 c2pa-rs/0.28.4

      Operating system: Windows 10
      OS Version: Windows 10 Home (2009)
      Application architecture: x64
      System architecture: x64
      Computer model: Dell Inc. XPS 8920 / Intel(R) Core(TM) i7-7700K CPU @ 4.20GHz
      Logical processor count: 8
      Processor speed: 4.2 GHz
      Built-in memory: 32671.5 MB
      Real memory available to Lightroom: 32671.5 MB
      Real memory used by Lightroom: 1006.8 MB (3.0%)
      Virtual memory used by Lightroom: 1274.5 MB
      Memory cache size: 2112.8 MB

      Internal Camera Raw version: 16.3 [ 1863 ]
      Maximum thread count used by Camera Raw: 5
      Camera Raw SIMD optimization: SSE2,AVX,AVX2
      Camera Raw virtual memory: 199MB / 16335MB (1%)
      Camera Raw real memory: 198MB / 32671MB (0%)

      Displays: 1) 1920x1080, 2) 1920x1080
      System DPI setting: 96 DPI
      Desktop composition enabled: Yes
      Input types: Multitouch: Yes, Integrated touch: Yes, Integrated pen: No, External touch: No, External pen: No, Keyboard: No

      Graphics Processor Info: DirectX: NVIDIA GeForce GTX 1060 6GB (31.0.15.4601) - 6 GB
      Graphics Processor Detail: loaded: Yes, supported: Yes, compute: Yes, init: I4_GPU3, hard: success, soft: success, al: Yes, dl: No
      OS Media Capability: true

      Application Folder: C:\Program Files\Adobe\Adobe Lightroom CC
      Settings Folder: C:\Users\swood\AppData\Roaming\Adobe\Lightroom CC
      Library Folder: C:\Users\swood\AppData\Local\Adobe\Lightroom CC\Data

       

      L
      LadNamedTan
      Participant
      April 5, 2024

      I'm also having this issue, along with high CPU usage. I disabled the GPU automatic usage in lightroom setting and that helped with crashing with brush and healing spot. But CPU usage continues to be terribly high when in the masking menu, and constantly freezing. I have needed to close LR through task manager and restart several times now. Also when masking objects, the small menu that displays the photo's masks does not show up. This is the buggiest update I've experienced.

      M
      Mike&HisCat
      Participating Frequently
      March 24, 2024

      I get this too and my two work collegues. Using a previous version is fine.

      Dame-ningen
      Dame-ningen
      Participating Frequently
      February 27, 2024

      Good Afternoon

      I have th exact same Issue.

      If I try to select subject or healing spot anything like this and my lightroom will crash immidiately.

      I have the latest drivers:

       

      Source
      Adobe Lightroom

      Summary
      Stopped responding and was closed

      Date
      ‎27.‎02.‎2024 17:25

      Status
      Report sent

      Description
      A problem caused this program to stop interacting with Windows.
      Faulting Application Path: C:\Program Files\Adobe\Adobe Lightroom CC\lightroom.exe

      Problem signature
      Problem Event Name: AppHangB1
      Application Name: lightroom.exe
      Application Version: 7.2.0.0
      Application Timestamp: 65ccfa98

       

      my System Info:

      Lightroom version: 7.2 x64 [ 20240214-0910-27200e9 ] (Feb 14 2024)
      NGL Version: 1.36.0.9
      WF Version: 6.2 3d4e7aa
      VF Version: 1.0.135.7
      HIL Version: 40409
      CAI Version: adobe_c2pa/0.7.6 c2pa-rs/0.25.2

      Operating system: Windows 10
      OS Version: Windows 10 Pro (2009)
      Application architecture: x64
      System architecture: x64
      Computer model: Gigabyte Technology Co., Ltd. X570 AORUS PRO / AMD Ryzen 7 5800X3D 8-Core Processor
      Logical processor count: 16
      Processor speed: 3.4 GHz
      Built-in memory: 32686.2 MB
      Real memory available to Lightroom: 32686.2 MB
      Real memory used by Lightroom: 718.0 MB (2.1%)
      Virtual memory used by Lightroom: 1008.8 MB
      Memory cache size: 687.8 MB

      Internal Camera Raw version: 16.2 [ 1763 ]
      Maximum thread count used by Camera Raw: 9
      Camera Raw SIMD optimization: SSE2,AVX,AVX2
      Camera Raw virtual memory: 0MB / 16343MB (0%)

      Displays: 1) 2560x1440, 2) 2560x1440
      System DPI setting: 96 DPI
      Desktop composition enabled: Yes
      Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: Yes, Keyboard: No

      Graphics Processor Info: DirectX: AMD Radeon RX 7900 XTX (31.0.24019.1006) - 24 GB
      Graphics Processor Detail: loaded: Yes, supported: Yes, compute: Yes, init: I4_GPU4, hard: success, soft: success, al: Yes, dl: No
      OS Media Capability: true

      Application Folder: C:\Program Files\Adobe\Adobe Lightroom CC
      Settings Folder: C:\Users\samue\AppData\Roaming\Adobe\Lightroom CC
      Library Folder: C:\Users\samue\AppData\Local\Adobe\Lightroom CC\Data


      Hang Signature: 696d
      Hang Type: 134217728
      OS Version: 10.0.19045.2.0.0.256.48
      Locale ID: 2055
      Additional Hang Signature 1: 696dcf1875cf53b4d620ee04a5e1c2c6
      Additional Hang Signature 2: a088
      Additional Hang Signature 3: a088838e0d1fa92d7abae1ee3d0b2382
      Additional Hang Signature 4: 696d
      Additional Hang Signature 5: 696dcf1875cf53b4d620ee04a5e1c2c6
      Additional Hang Signature 6: a088
      Additional Hang Signature 7: a088838e0d1fa92d7abae1ee3d0b2382

      Extra information about the problem
      Bucket ID: fbf07e4d3ff675b80ca7af0eeefaa87b (2064811432846469243)

       

      My GPU is 7900XTX also working with the latest drivers that released today.

      I did a clean reinstall of the drivers with DDU. I reinstalled Lighroom more than once.

      No change at all.

       

      My lightroom is broken for a couple of months now. I cant work like this at all.

      I would really appericiate the help.

       

      Thank you

      C
      carlosm36289686
      Participant
      July 19, 2024

      Same problem here, screen goes black and I have to reboot. No dialog error o codes.

       

       

      Please adobe this is URGENT.

      Rikk Flohr_Photography
      Community Manager
      Rikk Flohr_PhotographyCommunity Manager
      February 27, 2024

      Please go to Help>System Info… and provide us the exact installed version number of your software. 

       

      We’ve reviewed the email address you use with this forum and find no crash reports in our system.

       

      Did you see a crash dialog?

      Do you use a different email address when filling out the crash report?

      Was the crash dialog Adobe’s? Microsoft’s? 

       

      Rikk Flohr: Adobe Photography Org
      Y
      Yuri357161393nfnAuthor
      Participant
      February 27, 2024

      The software hangs for a few minutes and then crashes without any information when I go to the healing tab on the right panel.

      I didn't get any bug report option and tried to find for some time.

      I have no idea how to find what the problem is and it's a product I pay for every month so I'm debating whether to remove it because I don't get any support and don't know how to contact them.

       

      Info :

      Lightroom version: 7.2 x64 [ 20240214-0910-27200e9 ] (Feb 14 2024)
      NGL Version: 1.36.0.9
      WF Version: 6.2 3d4e7aa
      VF Version: 1.0.135.7
      HIL Version: 40409
      CAI Version: adobe_c2pa/0.7.6 c2pa-rs/0.25.2

      Operating system: Windows 10
      OS Version: Windows 10 Pro (2009)
      Application architecture: x64
      System architecture: x64
      Computer model: Gigabyte Technology Co., Ltd. Z490M / Intel(R) Core(TM) i7-10700 CPU @ 2.90GHz
      Logical processor count: 16
      Processor speed: 2.9 GHz
      Built-in memory: 32688.8 MB
      Real memory available to Lightroom: 32688.8 MB
      Real memory used by Lightroom: 1028.3 MB (3.1%)
      Virtual memory used by Lightroom: 1345.7 MB
      Memory cache size: 2713.8 MB

      Internal Camera Raw version: 16.2 [ 1763 ]
      Maximum thread count used by Camera Raw: 9
      Camera Raw SIMD optimization: SSE2,AVX,AVX2
      Camera Raw virtual memory: 321MB / 16344MB (1%)

      Rikk Flohr_Photography
      Community Manager
      Rikk Flohr_PhotographyCommunity Manager
      February 27, 2024

      Without Crash Reports, you will need to diagnose your crash through the MS environment. 

      A good place to start is your video card drivers. Go to the manufacturer's site and download and install their latest studio driver.

      Rikk Flohr: Adobe Photography Org
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