Lightroom Keeps crashing

Forum|Forum|3 years ago
May 7, 2022
1 reply
360 views

Tried disabling the GPU and also installed both Adobe app's and also windows 10 cleanly but still no use.

<?xml version="1.0"?>
<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">
<crashreport serviceVersion="4.8.0.2" clientVersion="4.8.0.2" applicationName="Adobe Lightroom" applicationVersion="5.3" build="20220328-1357-45ff827" source="Windows-Client" crashType="n/a">
<time year="2022" month="5" day="7" hour="15" minute="43" second="23" timeoffset="-480" timezone="Pacific Daylight Time"/>
<user guid="374f3bdc-cc79-4548-911f-f5ecabd872a9"/>
<system platform="Windows 10 Home" osversion="10.0" osbuild="19044" applicationlanguage="en-us" userlanguage="en-US" oslanguage="en-US" ram="32474" machine="11th Gen Intel(R) Core(TM) i7-1165G7 @ 2.80GHz" model="Intel64 Family 6 Model 140 Stepping 1" cpuCount="8" cpuType="8664" cpuFreq="2803 MHz" processorArchitecture="9"/>
<gpu>
<gpuinfo availability="Running/Full Power" adapterCompatibility="Intel Corporation" adapterRAM="1024 MB" caption="Intel(R) Iris(R) Xe Graphics" description="Intel(R) Iris(R) Xe Graphics" driverDate="20220114000000.000000-000" driverVersion="30.0.101.1273" videoModeDescription="3840 x 2400 x 4294967296 colors" pnpDeviceID="PCI\VEN_8086&DEV_9A49&SUBSYS_09911028&REV_01\3&11583659&0&10" installedDisplayDrivers="igd10iumd64.dll,igd12umd64.dll,igdumdim64.dll"/>
</gpu>
<crash exception="EXCEPTION_ACCESS_VIOLATION" exceptionCode="0xc0000005" instruction="0x00007FFC04F78965">
<backtrace crashedThread="0">
<thread index="0">
<stackStatement index="0" address="0x00007FFC04F78965" symbolname="CTJPEGRotateOptions::operator="/>
<stackStatement index="1" address="0x00007FFC04FAB79C" symbolname="CTJPEGRotateOptions::operator="/>
<stackStatement index="2" address="0x00007FFC04F136C7" symbolname="CTJPEGRotateOptions::operator="/>
<stackStatement index="3" address="0x00007FFC04E9F45D" symbolname="CTJPEGRotateOptions::operator="/>
<stackStatement index="4" address="0x00007FFC047A8D53" symbolname="CreateObject"/>
<stackStatement index="5" address="0x00007FFC04CF0849" symbolname="CTJPEGRotateOptions::operator="/>
<stackStatement index="6" address="0x00007FFC04CF0748" symbolname="CTJPEGRotateOptions::operator="/>
<stackStatement index="7" address="0x00007FFC047D630D" symbolname="CreateObject"/>
<stackStatement index="8" address="0x00007FFC99001BB2" symbolname="configthreadlocale"/>
<stackStatement index="9" address="0x00007FFC9AB47034" symbolname="BaseThreadInitThunk"/>
<stackStatement index="10" address="0x00007FFC9B382651" symbolname="RtlUserThreadStart"/>
</thread>
</backtrace>
<registerSet>
<register name="RAX" value="0x000001B3E0BE53E0"/>
<register name="RBX" value="0x0000000000002500"/>
<register name="RCX" value="0x000001B3E0BE52E0"/>
<register name="RDX" value="0x0000000000000018"/>
<register name="RSI" value="0x000001B3CE7A9740"/>
<register name="RDI" value="0x0000000000000100"/>
<register name="RSP" value="0x00000069965FE790"/>
<register name="RBP" value="0x00000069965FE820"/>
<register name="RIP" value="0x00007FFC04F78965"/>
<register name="EFL" value="0x0000000000010202"/>
<register name="LastExceptionToRip" value="0x0000000000000000"/>
<register name="LastExceptionFromRip" value="0x0000000000000000"/>
</registerSet>

</hbLogSessionDllStatus>
</crash>

</crashreport>

Windows

Sameer K

Community Manager

Hi Debbie,

Thanks for reaching out. We are sorry for the trouble with Adobe Lightroom. We are here to help.

Could you please confirm if the crash has started to happen recently, or is it the first time you have launched Lightroom on this machine? Are you working on Windows 10 or 11? Have you tried any troubleshooting steps?

If Lightroom was working on this machine before, it has started crashing recently. Before further troubleshooting, we need to ensure you have all the data backed up locally or on the cloud.

You can log on to Lightroom Web (https://lightroom.adobe.com) to check and confirm everything is synced.

Try these steps:

Go to the following locations

C:\Users\<Username>\AppData\Local\Adobe\Lightroom CC
Rename the Lightroom CC folder as 'Lightroom CC.old' (add .old at the end)
Install 'Windows Media Feature Pack' by following the steps on this Microsoft document: Media Feature Pack for Windows
Or use this page to download the file directly (Prefer the 1903 May'19 package): https://www.microsoft.com/en-us/software-download/mediafeaturepack
Once installed, restart the computer.

Let us know if this works out. We hope to hear from you soon.

Thanks!

psuriAuthor

I checked for Media Feature Pack in the flow mentioned and i couldn't find it in my computer..

I tried out all the other feedback in the other previous threads as well. Nothing worked.

Any help will be greatly appreciated..

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded