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Participant
August 19, 2026
Question

Lightroom keeps crashing as I sort and delete photos

  • August 19, 2026
  • 1 reply
  • 13 views

I’m using Lightroom cloud based program and sorting  and deleting photos from an album on the Adobe cloud and the program keeps crashing and restarting as I do this.  This has never happened before.  I’m not getting any error messages.

    1 reply

    Claire H.
    Community Manager
    Community Manager
    August 26, 2026

    Hi ​@renotatem, Welcome to the Lightroom Community forum! To better help you with this issue, we would like a few more details. Can you send your system info, a screen recording of the issue, and a numbered list of the exact steps needed to reproduce it? You can find your system info by going to Help > System Info, copying and pasting it into a text file, and attaching it here.

    In the meantime, you can try these few steps and see if it helps resolve the issue:

    • Clear your cache: Go to the top menu and open Preferences (Edit > Preferences on Windows, or Lightroom > Preferences on macOS). Click the Cache tab, then look for the option to Clear Cache or to adjust the maximum size allowed for stored originals and previews. Remember to check if your cloud sync is fully updated and active before clearing space, so you do not lose unsynced work
    • Reset System Preferences: https://adobe.ly/4o7JADQ

    If neither of these steps works for you, please send us the requested information so we can continue troubleshooting. Thanks! ^CH