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aclipse3425
aclipse3425
Participant
July 25, 2025
Question

Lightroom keeps hanging on original downloads

  • July 25, 2025
  • 2 replies
  • 78 views

I use Lightroom across multiple devices. iPhone, iPad mini, iPad Pro.  The pro keeps having problems downloading original images from the cloud. Saying the file location doesn't exist or hanging.  

    2 replies

    Claire H.
    Community Manager
    Claire H.Community Manager
    Community Manager
    August 4, 2025

    Hi @aclipse3425, I'm just checking in to see if you are still running into this issue? Let us know how things are going. Happy to keep troubleshooting with you if needed. Thanks! ^CH

    Sameer K
    Community Manager
    Sameer KCommunity Manager
    Community Manager
    July 28, 2025

    Hey, @aclipse3425. Welcome to the Lightroom Community. I'll help you figure this out. I checked your account, and I found an active subscription. 

     

    Please share more details, such as the version of Lightroom, operating system details, and video recordings of what you see.

    Does Lightroom on the Pro device have access to all images? How much free space does this device have? Are videos included in your export, or store local tasks? 

     

    Awaiting hearing from you. Thanks!
    Sameer K

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