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Participant
June 12, 2025
Question

Lightroom + Lightroom classic AI Denise will no longer work with my Sony raw files

  • June 12, 2025
  • 1 reply
  • 88 views

So, yesterday I used AI Denoise on a photo, worked great. I've been through EVERY existing debug, uninstall reinstall, check for updates, convert from ARW to DNG. Check for compression, nothing. I tried it on THE SAME original photo I used it on yesterday. No go. I'm getting an error that AI denoise isn't compatible with my file type. But it has been, for dozens of photos. Now no. I changed no settings in LR and none in my A6400, they still exported as ARW files as usual. Just super confused. Paid to upgrade to LRC because it was a recommended possible fix. So I've over paid this month and still can't use the feature, HELP

1 reply

Srishti_Bali
Legend
June 13, 2025

Hi @Adorable_Lullaby3385

 

Thanks for reaching out, and sorry to hear you're running into this frustrating issue with AI Denoise. To help us understand what's going on, could you please confirm a few things:

 

  • What version of Lightroom Classic and Lightroom are you currently using?

  • What operating system are you on (Windows or macOS), and is it fully updated?

  • Can you share a sample file with us to test?

 

Once we have these details, we’ll be better able to guide you toward a solution!

 

 

Regards,

Srishti