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Participant
April 16, 2020
Question

Lightroom mobile

  • April 16, 2020
  • 2 replies
  • 333 views
  • Hi, I have been using Lightroom CC mobile for years but today I logged in for the first time on my computer and once I did all of my photos were deleted. Including my 100 presets I created. And now it says I have a 30 day trial on my mobile and it has never said that. I was wondering is there anyway to get my photos and presets back ? They were all synced 
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2 replies

selondon
Community Expert
Community Expert
April 19, 2020

If you purchased Lightroom Mobile via the App Store/Google Store then that would include use on mobile devices only, not on a computer. For this you would need to subscribe to a Photography Plan.

 

If you haven't a plan then signing in on desktop  may have reset your account?


You may want to post to this thread also:

https://community.adobe.com/t5/lightroom-for-mobile-apple-tv/lightroom-mobile-photos-gone/td-p/7294764?page=1

 

 

Participant
April 19, 2020

I'm having the EXACT same issue. I'm so frustrated. Were you able to resolve your isssue?