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C
Claire10
Participant
May 28, 2020
Question

Lightroom mobile app crashes when creating presets

  • May 28, 2020
  • 2 replies
  • 819 views

Hello, 

I have downloaded the Lightroom mobile app and I am trying to upload some presets. I have sucessfully uploaded the files in .DNG of the presets on the app, but when I try to create the preset and press the final validation button, the app turns off and opens again right after, with the presets un-uploaded.

I have tried many times, have deleted the app and downloaded again but it does not work.

 

Would you have some advice to fix this problem and to upload the presets? I am looking forward to use them!

 

Thanks in adavance, Claire

This topic has been closed for replies.

2 replies

deepakg1988
deepakg1988
Inspiring
June 16, 2020

Hi Claire,

 

Thank you for contacting us with the issue that you are facing with Lightroom Mobile.

May I know the make and model of the device that you are using.?

 

Also, I have sent you a private message with more detail, reply provide the required info.

 

Thank you

Deepak

I
Ignacio B.
Participating Frequently
May 28, 2020

Hi,

does this also occur if you import the DNG and press Apply while in flight mode?

 

thanks,

Ignacio 

C
Claire10Author
Participant
May 29, 2020

Hello Ignacio,

No, I am on Wifi when pressing Apply, it freezes for 5 seconds, the app crashes and opens again 10 seconds later.

I
Ignacio B.
Participating Frequently
May 29, 2020

Please try with with flight mode applied, if it still occurs please provide us with the image.
You can send it to me privately.

Thanks,
Ignacio

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