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jb.hanim
Participant
Nov 14, 2025 2:05 PM UTC
Answered

Lightroom Mobile crashes upon launch.

After updating the app to the latest version 11.0.1, I'm experiencing a crash that always occurs upon launch. I uninstalled the app before updating, so I signed in as usual to the app without any issues. Then when I continue and allow the permissions to the app, the app opens its interface for a few seconds before crashing and returning me to the homepage of my phone. The problem kept repeating since. I have not been able to use the app even once!

 

I am using OnePlus Nord N30 SE 5G running Android 15.

 

I have attached a screen recorded video of the issue.

    Noel Orridge
    Noel OrridgeCorrect answer
    Community Manager
    Nov 14, 2025 5:59 PM UTC

    Hi @jb.hanim! Thank you for reaching out. That's definitely not good! Have you tried removing Lightroom's cache and restarting your device? If not, I suggest you do so.


    Thanks!

    Noel
    View reply

    3 replies

    jb.hanimAuthor
    Participant
    Nov 14, 2025 6:23 PM UTC

    Hi, Noel. I did as you suggested and the problem is now solved. Thank you for responding! 

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    Noel Orridge
    Community Manager
    Noel OrridgeCommunity ManagerCorrect answer
    Community Manager
    Nov 14, 2025 5:59 PM UTC

    Hi @jb.hanim! Thank you for reaching out. That's definitely not good! Have you tried removing Lightroom's cache and restarting your device? If not, I suggest you do so.


    Thanks!

    Translate
    Noel
    nichola_1473
    Participant
    Jul 2, 2026 6:13 AM UTC

    Please advise how you remove Lightroom’s cache?

     

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