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gracew18535219
Participant
May 29, 2019
Question

Lightroom mobile crashing while creating Presets

  • May 29, 2019
  • 1 reply
  • 861 views

Everytime I try to create a preset on my mobile lightroom app, the whole app crashes. Is there anything I can do to fix this? I've tried deleting and redownloading the app, trying free trials etc.

This topic has been closed for replies.

1 reply

Akash Sharma
Akash Sharma
Legend
May 29, 2019

Hi Gracew,

Sorry that Lightroom mobile app is crashing whenever you try to create a preset.

Which version of Lightroom mobile are you creating?

Does the problem occurs while creating a preset with every image or collection you work on?

Thanks,

Akash

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gracew18535219Author
Participant
May 29, 2019

I'm using the free, most updated android version of lightroom. Yes, every image, I've tried maybe 20 different ones, making different types of presets, it always crashes.

deepakg1988
deepakg1988
Inspiring
May 30, 2019

Hi Grace,

Thanks for contacting us regardig the issue that you are facing. May i know did this feature ever worked for you before.?

Also, please send us the diagonistic logs for the applications. Below are the instructions to send the diagonistics logs in Android.

How to Enable diagnostic Mode in Lr Android

Thanks

Deepak

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