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Lightroom Mobile - Deleting photos and presets

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I received an email saying my photos and presets will be deleted if I don't subscribe. I've been using the free version of Lightroom mobile for a long time, I don't understand why everything will be deleted? Shouldn't I be able to keep my photos and presets and still not have access to the premium features?

Anshul_Saini

Community Manager

Thanks for sending the email and confirming the Adobe ID via DM, @Fancy_judge73d1.

I’m checking the account status associated with that notification to make sure we provide you with the correct information about the deletion notice.

The email provides a 30-day window, and Adobe’s Lightroom cloud-deletion guidance recommends downloading your Lightroom content during that period if you want to keep a local copy.

I’ll follow up here once I have more clarity on the account status and the notification you received.

Best,
Anshul Saini

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Anshul_Saini

Community Manager

Hi @Fancy_judge73d1,

Thanks for reaching out. I’d like to take a closer look at the mail you received before advising you further.

Could you please share:

A screenshot of the email, including the message about the deletion of your photos/presets. Please hide any personal information before posting it publicly.
Whether you have ever had a Lightroom/Adobe subscription or started a free trial on this account.
Whether the Adobe ID/email address that received this notification is the same account currently signed in to Lightroom on your mobile device.
Please don’t post your email address or other account information publicly; just confirm whether they are the same account.

Once I have those details, I can look into this further.

Thanks,
Anshul Saini

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F

Fancy_judge73d1Author

Participant

Thanks! The email is :

Dear X,

We’re writing to inform you that since you have not subscribed to Lightroom in over a year, your entire catalog, including unsynced local assets, saved presets, and purchased premium presets, will be permanently deleted in 30 days.

We understand the value of your photos and presets, and we want to ensure you have the opportunity to take action. Please see our Help article for further details.

For login, your Adobe ID is : XXX

Note: Discover posts you’ve shared publicly won’t be affected.

Thanks,

Adobe Team

Yes, I previously had a Lightroom subscription to use the premium features only.

and yes it’s the same account with the same email address

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Anshul_Saini

Community Manager

Thanks for confirming those details, @Fancy_judge73d1.

I’d like to verify one additional detail. The Adobe ID you're currently using to sign in to the Community does not appear to show the previous subscription history you mentioned.

Could you please send me a direct message with the email address/Adobe ID that received the deletion notification? Please don't post the email address publicly here.

Once I have that, I can look into this further.

Best,

Anshul Saini

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dj_paige

Legend

If you are using Lightroom Mobile, then you are in the wrong forum. Please post your question in the Lightroom (Ecosystem) forum.

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Fancy_judge73d1Author

Participant

Thanks ! I’ll do it

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Fancy_judge73d1Author

Participant

J’ai reçu un mail me disant que mes photos et presets vont être supprimés si je ne me prends pas d’abonnement. J’utilise Lightroom mobile en version gratuite depuis longtemps, je ne comprends pas pourquoi tout va se supprimer ? Normalement je devrais pouvoir conserver les photos et presets et continuer à ne pas avoir accès aux fonctionnalités premium ?

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