Lightroom mobile does not sync with cloud (Android)

Question

Hi,
 
I just realised that LR is not syncing the photos since several months. I use LR mobile on android. On the mobile app, I see that several photos are apparently synced but if you look at the detail info, I see them still uploading. Connecting to the cloud, I have several hundreds of sync issue. It is suggesting to open the app and finish sync from the mobile, but I can do so.

{Title edited by Moderator}

Ranjisha Sengupta · Answer

Hi there,

Thanks for reaching out. We are sorry for the trouble with Lightroom. We are here to help.

Please do not re-install the Adobe Lightroom Mobile or sign out of the application. This can lead to potential data loss.

Could you please share the version of Adobe Lightroom & the Android OS you are working on? What is the format of images you are working with? Are they JPEG or RAW?

Have you tried changing the internet connection to a different WiFi or mobile network?

Please ensure Lightroom is up to date. Apply a few random edits to the images pending to be synced, which should kick start the Sync. For the time being, you can pause the Auto-Import temporarily on the mobile.

Let us know if this helps.

Thanks

Ranjisha

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