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Marco25119152s8w8
Participating Frequently
July 4, 2022
Question

Lightroom mobile does not sync with cloud (Android)

  • July 4, 2022
  • 1 reply
  • 1085 views

Hi,

 

I just realised that LR is not syncing the photos since several months. I use LR mobile on android. On the mobile app, I see that several photos are apparently synced but if you look at the detail info, I see them still uploading. Connecting to the cloud, I have several hundreds of sync issue. It is suggesting to open the app and finish sync from the mobile, but I can do so. 

 

 

 

{Title edited by Moderator}

 

 

 

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    1 reply

    Ranjisha Sengupta
    Ranjisha Sengupta
    Legend
    July 4, 2022

    Hi there,

     

    Thanks for reaching out. We are sorry for the trouble with Lightroom. We are here to help.

    Please do not re-install the Adobe Lightroom Mobile or sign out of the application. This can lead to potential data loss.

     

    Could you please share the version of Adobe Lightroom & the Android OS you are working on? What is the format of images you are working with? Are they JPEG or RAW?

    Have you tried changing the internet connection to a different WiFi or mobile network?

    Please ensure Lightroom is up to date. Apply a few random edits to the images pending to be synced, which should kick start the Sync. For the time being, you can pause the Auto-Import temporarily on the mobile.

     

     

    Let us know if this helps.

     

    Thanks

    Ranjisha

    M
    Marco25119152s8w8Author
    Participating Frequently
    July 4, 2022

    Thanks Ranjisha,

    • I am using 7.4.1 LR,
    • android 12.0.0,
    • files are jpeg
    • Changed different WiFi. I am currently with WiFi and fiber. 
    • Also using 4G connection does not do the trick.. 

    Suggestions? 

    Thanks for the help.. 

    M. 

    Interestingly, if I apply random changes it does not appear to start sync automatically, at least not immediately. If I push for sync I get the check mark but still uploading. 

    •  

     

     

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