Inspiring

Answered

Lightroom mobile failing to import photos

Forum|Forum|4 years ago
November 9, 2021
8 replies
6620 views

For context, I have been trying to import photos for the past 2 days into the lightroom app and failing everytime. Not even one photo gets uploaded successfully. I just cleared a lot of space in my phone so I think insufficient storage can't be a problem. I also restarted my phone just in case but nothing improved. I don't want to delete and install the app again because I dont want to lose my years worth of progress so that's not an option.

I have Lightroom Android V7.0.0

Any help would be greatly appreciated!!

Android

This topic has been closed for replies.

Correct answer avid_Moon5DFE

Hopefully, someone from adobe reaches out to you and discusses your case with you. This problem has happened to me twice since I made this post, and both times my issue got resolved: the second time being quicker. Maybe your lightroom database has been corrupted like mine? If it is, then you send your database over, they fix it, and then send it back to replace the old one. You completed the 1st step, so now, you just have to wait for their response 🙂

Sean August Horvath

Participating Frequently

i was just frustrated i couldnt comment on this thread about it happening years ago https://community.adobe.com/t5/lightroom-classic-discussions/importing-new-photos-that-lightroom-says-i-already-imported/m-p/8642711#M24292

so i wiped my HD and have a new adobe account so i dont' even know where to start to fix this but its really frustraiting and renaming them only works half the time. lightroom is basically still empty so not like i can find them repeatedin there with a different account and cloud anyway -- presumably they are in some random lightroom folder that the uninstall neglected to remove?

Sean August Horvath

Participating Frequently

i don't understand why i can't just hit a button that says "import again" like that would be fine with me

N

NkdDivr

Participant

Sad there's no response from Adobe on this. Mine keeps saying a few photos failed to import. By now it should have an option to show what photos didn't import. Or some kind of Link or diagnosis.

S

sharon24175630j517

Participant

Mine as well, I can view the photo but it says failed to load and I am unable to edit it.

M

maycee d

Participant

same

A

avid_Moon5DFEAuthor

Inspiring

After a LOT of back & forth and cooperation with @Aswingk21706058 my issue has been resolved. Turns out it was something to do with my database being corrupt. Got that fixed and my app is back to normal (finally!!)

T

tolw97487307

Participant

I've had the same problem forever. I did what's above and emailed the logs.

Please help.

A

avid_Moon5DFEAuthorCorrect answer

Inspiring

Hopefully, someone from adobe reaches out to you and discusses your case with you. This problem has happened to me twice since I made this post, and both times my issue got resolved: the second time being quicker. Maybe your lightroom database has been corrupted like mine? If it is, then you send your database over, they fix it, and then send it back to replace the old one. You completed the 1st step, so now, you just have to wait for their response 🙂

K

Kristen21833727z3mk

Participant

This same issue is happening for 2 months for me, I can't load anything from my pc to my mobile app.. but it loads from my mobile to my pc... I waiting on paying and for some reason it decided to work, then I payed my bill after a week of not paying and now it doesn't work again.....

A

Aswingk21706058

Adobe Employee

@Kristen21833727z3mk

Please go through the link that i have shared, which will guide you how to generate diagnostic logs from our app and it will let you send them to us.

Help wiki page to generate diagnostic logs here: https://helpx.adobe.com/lightroom-cc/kb/generate-share-logs-lightroom-mobile.html

A

Aswingk21706058

Adobe Employee

Thanks for reporting your concern. Can you please share the diagnostic logs? We can help you investigate this issue and respond asap.

Help wiki page to generate diagnostic logs here: https://helpx.adobe.com/lightroom-cc/kb/generate-share-logs-lightroom-mobile.html

R

Rubi5D2D

Participant

Hi how do we share this log to you? I'm having the same issues, and photos are no longer updating. For example I try to edit a photo and it just closes down the app

A

avid_Moon5DFEAuthor

Inspiring

UPDATE: it's been 4 days and there have been no signs of improvement. Any help or guidance will be met with lots of gratitude!!! I'm kinda getting impatient now haha

M

MrsTiffany

Participant

Same thing is happening to me. I uninstalled and it's still doing it