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A
Angory
Participant
May 19, 2025
Answered

Lightroom Mobile is crashing after using the masking brush

  • May 19, 2025
  • 2 replies
  • 469 views
  • When I am using the masking tool and use the brush in Adobe Lightroom on Mobile(Android) the app crashes.
    Correct answer Claire H.

    Hi @Angory, Thanks for getting back to us! While you have the minimum requirements, it could still put a strain on your device. Let's try a few things first:

    1. Clear Cache: Go to Android Settings > Apps > Lightroom > Storage > Clear Cache.

    2. Close Other Apps: When using Lightroom on your device, close all other apps before use.
    3. Reinstall the App    : Uninstall and reinstall Lightroom to reset any corrupted configurations.

     

    Please let us know if you're still experiencing these issues, and we can continue troubleshooting. I hope this helps! ^CH

    2 replies

    Srishti_Bali
    Srishti_Bali
    Legend
    May 22, 2025

    Hi @Angory and @Franksuel Andrade 

     

     

    Sorry to hear about the crashing—that’s definitely frustrating. This kind of issue is often related to hardware limitations.

    Could you please let us know how much RAM your device has? It would also be helpful if you could share a few more details, such as your operating system and the version of Lightroom you're using. Once we have that info, we’ll be happy to help troubleshoot further!

     

    Regards,

    Srishti

    A
    AngoryAuthor
    Participant
    June 6, 2025

    I am using a Google pixel 8a with 8 GB RAM, it has Android 15. The version of Lightroom is v10.3.2

     

    Claire H.
    Community Manager
    Claire H.Community ManagerCorrect answer
    Community Manager
    June 6, 2025

    Hi @Angory, Thanks for getting back to us! While you have the minimum requirements, it could still put a strain on your device. Let's try a few things first:

    1. Clear Cache: Go to Android Settings > Apps > Lightroom > Storage > Clear Cache.

    2. Close Other Apps: When using Lightroom on your device, close all other apps before use.
    3. Reinstall the App    : Uninstall and reinstall Lightroom to reset any corrupted configurations.

     

    Please let us know if you're still experiencing these issues, and we can continue troubleshooting. I hope this helps! ^CH

    F
    Franksuel Andrade
    Participant
    May 19, 2025

    Estou passando pelo o mesmo problema, não consigo usar o pincel de máscara 

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