Lightroom Mobile library (All photos and presets) gone upon sign in..
- March 11, 2023
- 1 reply
- 2105 views
I am a long term lightroom mobile user.. In desperate need of some help..
I called Adobe customer service earlier today and could not retrieve any help/solution to my problem..
I opened up LR mobile on my device (OnePlus 8 Pro), and was presented with an Adobe Account log in screen. First time I have ever seen this on any of my phones as far as I can recall. I last used LR mobile 11 days ago, no issues, everything was present, I made some edits and exports..
Upon signing "back" in with my account (also a paid CC member fwiw).. My app loaded and shows as 0 items, absolutely empty.. Obviously in a panic, I tried logging in online, no different.
I called Adobe customer service, he advised to ensure my account login is correct/the correct profile. I have no other accounts, therefore there would be no other options for signing in.
He advised to check on my old devices if possible to see my old login/email to double check..
He also advised I might not have been syncing to the cloud this entire time which apparently is the only space my data saves.. Not sure.. All I know is from device to device, all my data is sync'd.. When I moved to my current phone, upon log in, all of my old photos from my old device showed up on my new device. However I think it was blurred showing that it was missing the raw data to link. I can't exactly recall or check at the moment..
All I know is everything was working fine until now.. Randomly asking me to sign in, and everything has disappeared.. I live a while out from my hometown where my old devices reside, I just drove back home tonight in a panic.. I checked my last/most recent phone used, opened lightroom and again am presented with the same login screen. I'm assuming this may be an update or something else. I'm afraid of logging in fearing I will face the same issue where all my data/library is gone..
Any advice/hints or direction on this? Curious who else may have faced this issue or has an idea what might have went wrong. Tried to be as thorough as possible in my breakdown, if anything needs clarification, please let me know. My first ever forum post here as well fwiw. Hope to get some responses.
Thanks in advance.
