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vikrams616
Participant
May 7, 2017 7:44 AM UTC
Answered

Lightroom Mobile - not pulling up thumbnails

Hi - my Lightroom Mobile no longer pulls up thumbnail previews for my overall library as well as for different albums. I've tried clearing the cache and disabling full resolution loading. Any suggestions?

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      greule
      greuleCorrect answer
      Inspiring
      Jul 26, 2017 11:35 AM UTC

      I just setup my new iPad Pro 10.5. It was restored from my previous iPad mini. Result: No thumbnails at all on my home screen!!!

      If I enter an album, some or all thumbnails are shown.

      Even albums downloaded for offline viewing show this behaviour.


      Have you tried the most recent LrM version 2.8. Let me know if that helps. - Guido

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      28 replies

      scot.hacker
      scot.hacker
      Inspiring
      Dec 29, 2024 5:29 PM UTC

      I am experiencing this on iPad using version 10.1.1. It only affects some albums, not others. I've looked everywhere the UI for a "refresh thumbnails" option but there's nothing I can find to fix it. Frustrating.

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      Sudarshan24565602plc5
      Participant
      May 23, 2022 1:04 PM UTC

      I'm getting same problem on my android samsung device. Tried updating and clearing cache memory force stop n all.! I don't know what to do. I'm having this problem since 1 yr or more. 

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      Sudarshan24565602plc5
      Participant
      May 23, 2022 1:05 PM UTC
      Screenshot_20220523-182338_Lightroom.jpg
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      Digsplants
      Digsplants
      Participant
      Aug 4, 2019 8:05 AM UTC

      Still happening over 2 years later.

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        defaultfw5uwho7pxya
        Participant
        Feb 11, 2021 9:10 PM UTC

        Still in 2021 the issue has never been fixed. After importing from Desktop. Lightroom Mobile only shows greyed out thumbnails once again. Works fine on the Online website link all thumbnails show up.

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        ShotBySubo
        Participant
        Sep 25, 2018 8:11 PM UTC

        Im have same problem here kn the iPhone app of lightroom. After updating from iPhone 7 to iPhone Xs Max missing the tumbnails. I dont have the cloud storag and using it as a free version. Deleting and reinstalling is not a option for me. So what to now..?

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        Wurstkrapfen
        Wurstkrapfen
        Inspiring
        May 12, 2019 6:07 PM UTC

        Same issue on Android 9 on my Samsung S8, deleted everything, reinstalled the app, re downloaded the library, thumbnails still disappear, they get rebuild if I change something in the image. New images show up for a while.

        Runs fine on the Huawei P30 Pro so far.

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        Wurstkrapfen
        Wurstkrapfen
        Inspiring
        May 15, 2019 6:19 AM UTC

        New version didn't change anything.

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        sci_vi
        Participant
        Sep 24, 2018 2:41 PM UTC

        Same issue after restoring an iPhone 6 backup to a fresh iPhone XS (both running iOS 12).

        Existing albums lack ~30% of their thumbnails. All albums started out without any thumbnails, and only some thumbnails appeared.

        For newly created collections in LR CC Classic on Mac, after enabling the mobile sync, LR CC Mobile downloads all thumbnails as it should.

        What is really frustrating is that even after tapping a black thumbnail and downloading the higher-res version, the thumbnail won't appear. Also, slideshows fail as soon as they hit the first image with a missing thumbnail: "Image cannot be loaded" – again having opened the image in full view (info or edit) does not help.

        I also tried to create SmartPreviews in LR CC Classic for all images that would sync to LR CC Mobile. Didn't help either, nor did disabling  "Download only SmartPreviews" in LR CC Mobile.

        Deleting and reinstalling the app seems to help. But this is quite annoying – I tried too long before I asked Google and ended up here.

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        modix1
        Participant
        May 4, 2018 6:53 PM UTC

        Hello everybody,

        Same issue on my side (an that, one year later!)

        (loading an iPad 10,5 back on a new iPad 10,5)

        Issue seems still not be fixed :-(

        Glad I found this thread, did a full re-install and then in worked again indeed

        In summary... can make it work but still quite annoying (took me some time before I found the solution here)

        Lightroom team, maybe you would like (or should) give another look?

        Regards, Modi

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        pault99822504
        pault99822504
        Participant
        Jul 20, 2017 2:31 AM UTC

        When

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        Anonymous
        Jun 22, 2017 12:43 AM UTC

        I just deleted and reinstalled and it fix it.

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        greule
        greule
        Inspiring
        Jul 13, 2017 2:07 PM UTC

        This issue will be fixed with our next update - coming soon. stay tuned - Guido

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        Anonymous
        Jun 21, 2017 11:39 PM UTC

        Same here on my iPhone and iPad.

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        BEBphotos
        Participant
        May 25, 2017 10:10 PM UTC

        Same issue here. Very annoying and making use of Lightroom Mobile very limited.

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        greule
        greule
        Inspiring
        May 26, 2017 10:15 AM UTC

        Did I get it right that this started to happen after a restore from an ios back-up? - Guido

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        vikrams616Author
        Participant
        May 26, 2017 7:10 PM UTC

        I'm not sure but yes I have restored an old iOS backup on anew phone. Is there a workaround to the thumbnail problem?

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