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R
Ronnie25885289wqpu
Participant
August 30, 2022
Question

Lightroom mobile not working no previous images/files showing. (Android)

  • August 30, 2022
  • 3 replies
  • 466 views

Can anyone help with why lightroom mobile just looks like this??

 

used it successfully for years then I bought a new phone and since then its spent multiple days just like this..I can't access anything from my phone despite being signed in. 

 

yes I've reinstalled re started and resigned in all multiple times.

 

I'd be so glad of any help. its easier to contact the dead than it is to get help from Adobe themselves.

 

 

{Title edited by Moderator}

This topic has been closed for replies.

3 replies

Theresa J
Community Expert
Theresa JCommunity Expert
Community Expert
September 1, 2022

Where did you instal the Lightroom app from? Is it the most current version? How much free space is on your phone? Can you access the settings in the Lightroom app to clear the cache?

Ranjisha Sengupta
Ranjisha Sengupta
Legend
August 31, 2022

Hi there,

 

Thanks for highlighting this. We understand your concern.

Which version of Lightroom Mobile did you download? Are you able to import images?

Which device are you using? And do you have your work stored on an external SD Card? 

Please try clearing the cache and resigning in.

Let us know if it helps.

 

Thanks,

Ranjisha

R
Ronnie25885289wqpuAuthor
Participant
August 30, 2022

Can anyone help with why lightroom mobile just looks like this??

 

used it successfully for years then I bought a new phone and since then its spent multiple days just like this..I can't access anything from my phone despite being signed in. 

 

yes I've reinstalled re started and resigned in all multiple times.

 

I'd be so glad of any help. its easier to contact the dead than it is to get help from Adobe themselves.

 

KR Seals
Community Expert
KR SealsCommunity Expert
Community Expert
August 30, 2022

Try posting in this forum, it's for Lightroom mobile: https://community.adobe.com/t5/lightroom-ecosystem-cloud-based/ct-p/ct-lightroom?page=1&sort=latest_replies&lang=all&tabid=all

Ken Seals - Nikon Z 9, Z 8, 14mm-800mm. Computer Win 11 Pro, I7-14700K, 64GB, RTX3070TI. Travel machine: 2021 MacBook Pro M1 MAX 64GB. All Adobe apps.
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