Lightroom Mobile Photos Gone

Forum|Forum|6 years ago
May 13, 2020
1 reply
1097 views

Hi

Can you help me please? My photos and presets on LR was disappeared and i can't find them

I'm using LR app on Android

Problem or error

This topic has been closed for replies.

Mohit Goyal

Community Manager

Hi there,

We're really sorry that you are missing your images and presets from Lightroom Mobile app. Did Lightroom Mobile crashed and since then, you missing your images and presets? Could you please provide more details about this issue? Also, Which Lightroom Mobile version you are on now? When did you subscribe to Lightroom Mobile subscription?

Thanks,

Mohit

ஜ

ஜாஸ்ம26958724Author

Participant

Hi
At first thanks for your help.

No, it hasn't crashed ever since , but it's back to the beta version like when I started using it.
The problem started when there wasn't space to save any new picture so I change the storage location when I did that all the pictures didn't appear and appeared black, so I tried to return it to the first storage location, but it became like when I started using it
I started using LR app mobile since almost September 2019
The version I'm using is v5.2.2

ஜ

ஜாஸ்ம26958724Author

Participant

Hi Mohit Goyal
At first thanks for your reply
No, it hasn't crashed ever since , but it's back to the beta version like when I started using it.
The problem started when there wasn't space to save any new picture so I change the storage location when I did that all the pictures didn't appear and appeared black, so I tried to return it to the first storage location, but it became like when I started using it
I started using LR app mobile since almost September 2019
The version I'm using is v5.2.2

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