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Participant
July 27, 2022
Question

Lightroom Mobile photos won’t sync (iPadOS)

  • July 27, 2022
  • 2 replies
  • 594 views

When I edit photos and go back to them later it will not save my work. My photos won't download to my camera roll it says its downloading the Original Photo takes about a minute or so then stops. I've tried logging out, updating the app and deleting the app but nothing works. I'm using an iPad mini I haven't had problems like this before on my phone nor my iPad until about this month that it started. 

 

 

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2 replies

Participant
August 12, 2022

it is normal with lightroom cloud. I have already lost 300 folders and today I have lost 270 photos. just live with this as ADOBE do not give a dream if everything works or not. and obviously it would be good idea to search for alternative as ADOBE is running only on their reputation and not quality

Ranjisha Sengupta
Legend
August 12, 2022

Hi there, 

Sorry to hear about the trouble. Would you mind sharing a few more details on the issue? Which version of the application and operating system are you using? Did the folder and photos go missing randomly or after a particular task? Have you tried any troubleshooting steps so far?

We're here to help; thanks for highlighting it to us.

Regards,

Ranjisha

Ranjisha Sengupta
Legend
July 27, 2022

Hi there,

 

Sorry about the syncing issue with Lightroom Mobile. We're here to help.

Which Lightroom version are you using on your iPad? Please confirm if you have tried signing out and signing in again? Have you tried any troubleshooting steps on the iPad? How are you syncing the files? Where are the files located? Is it happening with a particular file type?

 

Please log on to Lightroom Web (https://lightroom.adobe.com) to check any sync issues.

If there are any sync issues, please click on them to know more, find the original for those images, and back them up safely before you empty the Sync issues from Lightroom Web.

Also, check this article for details on how we can properly keep all the Lightrooms synced with one another: https://helpx.adobe.com/lightroom-classic/help/lightroom-mobile-desktop-features.html.

Please let us know if this helps!


Regards,

Ranjisha

 

Participant
August 1, 2022

I'm using 7.3.1 version I believe on my IPad Mini. I've tired logging out, deleting the app and updating but it still won't work. The pictures take long to load and download to my iPad gallery and doesn't continue to download it just completely stops