lightroom mobile premium account disappears after purchasing 1 year plan in google play store

4 replies
296 views
Translate

I purchased 1y premium plan in lightroom android app, used it for a couple of days then premium functions just disappears. I cannot restore purchase.

I see in google play store reviews that many people face similar issue. about 10 similar comments (mostly from Chinese users) in past few weeks.

I believe this is a bug in your app that caused this issue. Could some look into this?

Android

This topic is closed to new replies. Start a new post to keep the conversation going.

C

Congmin3736009333o4

Participant

Hello, have you resovled this issue? I met the same issue in lightroom android.

Translate

M

mhl1983Author

Participant

Hey adobe moderators, why do you remove the bug tag?

Translate

M

mhl1983Author

Participant

I purchased 1y premium plan in lightroom android app, used it for a couple of days then premium functions just disappears. I cannot restore purchase.

I see in google play store reviews that many people face similar issue. about 10 similar comments (mostly from Chinese users) in past few weeks.

This is clearly a bug in your app or backend service that caused this issue. Could some look into this?

Translate

M

mhl1983Author

Participant

When I try to restore purchase, it will fail with the following message:

When I try to buy it again, it will show an error message saying that I already purchased in play store with a different Adobe ID (I'm 100% sure that I purchased with the same Adobe ID, the only one I have).

Translate

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.