lightroom mobile premium account disappears after purchasing 1 year plan in google play store

Forum|Forum|1 year ago
February 23, 2024
3 replies
281 views

I purchased 1y premium plan in lightroom android app, used it for a couple of days then premium functions just disappears. I cannot restore purchase.

I see in google play store reviews that many people face similar issue. about 10 similar comments (mostly from Chinese users) in past few weeks.

I believe this is a bug in your app that caused this issue. Could some look into this?

Android

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C

Congmin3736009333o4

Participant

Hello, have you resovled this issue? I met the same issue in lightroom android.

M

mhl1983Author

Participant

Hey adobe moderators, why do you remove the bug tag?

M

mhl1983Author

Participant

I purchased 1y premium plan in lightroom android app, used it for a couple of days then premium functions just disappears. I cannot restore purchase.

I see in google play store reviews that many people face similar issue. about 10 similar comments (mostly from Chinese users) in past few weeks.

This is clearly a bug in your app or backend service that caused this issue. Could some look into this?

M

mhl1983Author

Participant

When I try to restore purchase, it will fail with the following message:

When I try to buy it again, it will show an error message saying that I already purchased in play store with a different Adobe ID (I'm 100% sure that I purchased with the same Adobe ID, the only one I have).

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