Participant

Answered

Lightroom mobile premium features not working

Forum|Forum|8 years ago
December 19, 2017
5 replies
1813 views

i have the Lightroom for photographers account. Run Lightroom on a Mac. I loaded the Mobil app on my iPad Pro. I noticed the premium features are available on my version. How do I tire them on? I assume I am eligible for these features.

thanks. Steve

This topic has been closed for replies.

Correct answer greule

I've just send you a private message. - Guido/ Lr Mobile QR

A

ari.hkm

Participant

hey can you help me with the same problem? It says i have a duplicate purchase but i bought it with this account so im kinda confused. please reply soon

C

Charlie.D

Community Manager

Hi Ari

I see a valid Lightroom Android subscription for the same email address you used to post on the forums here. Can you check that you are signed into the same email address?

J

Jessica.Leigh

Participant

.

kawollschlager

Participant

Hi! I am having a similar issue where in my subscriptions through in app purchases it says I have paid for premium but the options are greyed out. I have tried to restore purchases and the screen freezes with the spinning circle. I have even tried logging out of iTunes/App Store via iOS settings. I've tried logging out and logging in to no avail. I've also tried turning the phone off and on again. I would greatly appreciate any help I can get.

M

Memeh

Participant

Hello,

I am using a lightroom on my iphone and my purchased was expired, so when i want to renew my supscriotion the lightroom app said your subscribtion are successfully set and they took money from me, but the features does not working ! what can i do!

C

Charlie.D

Community Manager

Hi Memeh, I replied to some older posts from you back around Sept 8, but our forums tool has changed so I am sorry if the message got lost. In your previous post, you said you saw an error: "duplicate purchase" . This means you are signing into the wrong Lightroom account. I will send you a direct message to share the account you should sign into.

M

Memeh

Participant

Yes, i already signed with the correct adobe account, the issue was solved. Thank you

R

rnld_jansen

Participant

I’ve the same issue, already a Photography subscription but the premium functions on my LR Mobile app are not working. Can’t sync the presets. Any help welcome in this!

greule

Community Manager

Hi Ronald. A couple of questions. Are you signed-in with the Adobe-id you use for this forum? Are you using Lr CC desktop or LR Classic? Just asking since you can only sync presets with Lr CC desktop. - Guido/ Lr Mobile QE

R

rnld_jansen

Participant

Hi Guido,

Thanks for the reply, I use Lightroom Classic so probably that’s the answer to the problem. Then I have to do some manual labor ;-).

Regards, Ronald

Verstuurd vanaf mijn iPhone

Op 11 okt. 2018 om 10:59 heeft greule <forums_noreply@adobe.com> het volgende geschreven:
Lightroom mobile premium features not working
created by greule in Lightroom CC — The cloud-based photo service - View the full discussion
Hi Ronald. A couple of questions. Are you signed-in with the Adobe-id you use for this forum? Are you using Lr CC desktop or LR Classic? Just asking since you can only sync presets with Lr CC desktop. - Guido/ Lr Mobile QE
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