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josefv18659521
Participant
August 19, 2021
Question

Lightroom mobile premium features not working

  • August 19, 2021
  • 1 reply
  • 153 views

I have Adobe Creative Suite subscription and so far all premium features on iOS mobile Lightroom were working just fine, but now it doesn't give me access to those premium features. I have followed up the instruction on Adobe help, but still not successful. 

can anyone help? 

This topic has been closed for replies.

1 reply

C
Charlie.D
Inspiring
August 19, 2021

Hello @josefv18659521 

It appears your corporate access has transitioned your account from a personal account to an enterprise account.  I see a valid subscription for your Adobe ID, with significant data uploaded. To access this, sign out and sign back into Lightroum using your business account and not the personal one.

If you need additional help, please consult your enterprise plan administrator at your organization.  You plan administrator has access to enterprise support, which is beyond what is provided on these user-to-user peer support forums.

Thank you!

    J
    josefv18659521Author
    Participant
    August 19, 2021

    That helped. I didn't realised that changing a profile while still using same account login would trigger this. Thank you for your time and advice 🙏

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