lightroom mobile premium non funziona

Forum|Forum|6 years ago
June 23, 2019
2 replies
679 views

da oggi, nonostante l'abbonamento sia attivo non funziona la versione premium. ho provato a disinstallare, aggiornare, ripristinare l'acquisto ma non va'

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asaa29946167Author

Participant

good morning,
I performed its procedure but in the end the screen remains locked as shown in the attached screenshot

Akash Sharma

Legend

Hi asaa29946167,

Sorry that Lightroom mobile premium features are not working. Could you please let us know which mobile device and version of Lightroom mobile app are you using?

As you mentioned that you've already tried restoring the purchase, reinstalling the app and updated it well but the issue still persists. Could you please check if you're able to log in to Buy Adobe Photoshop Lightroom | Photo editing and organizing software and see if you can use the features.

Thanks,

Akash

asaa29946167Author

Participant

the subscription is active. I use it on iPad 2018

C

Charlie.D

Community Manager

Hello

I sent you a direct email (a reply to your diagnostic log you sent to us). My message said:

Please sign out of iTunes App Store account in your device settings, and then try ‘Restore Purchase’ in Lightroom.

How:

open iOS Settings > iTunes & App Store, then tap on your Apple ID (user name) and choose Sign Out.

Launch Lightroom, tap the 3-dots button at the top right, then Settings, then your user name. You should see ‘Restore Purchase’ there. Tap on ‘Restore Purchase.” Also, enter your iTunes ID and password when you device requests it.

Does this help? If not, do you see an error message?

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