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2lbs
Participating Frequently
February 7, 2018
Question

Lightroom Mobile Premium not working

  • February 7, 2018
  • 122 replies
  • 74624 views

I purchased the Lightroom Mobile Premium subscription (in-app purchase) but app says my subscription is expired and I don’t have access to creative cloud storage or selective gradients. When I try to renew subscription app says I’m already subscribed.

I have contacted Adobe via live chat and they said it was an iTunes billing issue as they have not received payment for my subscription but they seemed to not know much about the service as they kept offering that I subscribe to the Lightroom $9.99/month plan for desktop. I then contacted Apple and they assured me that it is an issue on the developers end.

I have been dealing with this issue for several weeks with no resolution. It is very frustrating because it worked perfectly the first month of my subscription but after the auto renewal I began to have these issues. Since then I cancelled my subscription and re-subscribed and the issue still exists. Please help

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    122 replies

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    2lbsAuthor
    Participating Frequently
    March 14, 2018

    Hi Greule,

    I orginally purchased it on my iPhone which is the only device I use Lightroom Mobile on.

    I just tried the steps you listed above and still have the same problem.

    This is the 3rd time I’ve purchased the Premium ($4.99) and had this issue. Apple has refunded me the costs for the other two times.

    When will this be fixed??? This is really frustrating.

      gtglitter92
      gtglitter92
      Participant
      February 7, 2018

      I just paid for the Premium Subscription and now none of it works at all. The normal version was working fine until I paid for it.

        2
        2lbsAuthor
        Participating Frequently
        March 3, 2018

        Do they just pick and choose which issues they want to address at random? I’ve seen other people in this forum with the same issue as me and they have been helped

        greule
        greule
        Inspiring
        March 6, 2018

        HI Miguel.

        did you purchase the Lr Subscription on a different device? Could you try to  re-sign-in via the app store. 

        Here  are the steps:

        sign-out via iOS settings->iTunes&appstore->then start the Lr purchase process again and once prompted sign-in with the Apple-id and finish the process with final OK confirmation. Let me know if that helps.

        Maybe you need to run in addition a "Restore Purchases" from the Lr Mobile seetings, which you can access via the top left Lr-icon

        -Guido/ Lr Mobile QE

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