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Question

Lightroom Mobile Premium not working

Forum|Forum|8 years ago
February 7, 2018
122 replies
74566 views

I purchased the Lightroom Mobile Premium subscription (in-app purchase) but app says my subscription is expired and I don’t have access to creative cloud storage or selective gradients. When I try to renew subscription app says I’m already subscribed.

I have contacted Adobe via live chat and they said it was an iTunes billing issue as they have not received payment for my subscription but they seemed to not know much about the service as they kept offering that I subscribe to the Lightroom $9.99/month plan for desktop. I then contacted Apple and they assured me that it is an issue on the developers end.

I have been dealing with this issue for several weeks with no resolution. It is very frustrating because it worked perfectly the first month of my subscription but after the auto renewal I began to have these issues. Since then I cancelled my subscription and re-subscribed and the issue still exists. Please help

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UOD21380731

Participant

Dear Adobe Support,

I have an Adobe Enterprise Account. With it I can access all the software, on desktop and mobile, with exception of Lightroom Desktop and Mobile. I tried many times to log in and out, reinstalling Lightroom on PC and Android, none of them is working. In the mobile version doesn't recognize the Premium Account - on Desktop, it doesn't allow me to add photos at all.

Other software like Photoshop is working fine and it connects perfectly to the services and the cloud storage.

I would appreciate your help, since Lightroom is definitely included in the Abo and I need to use this app.

Rikk Flohr_Photography

Your license is a Federated License. You will need to contact your organization's Adobe Licence Admin and ask them to enable "Services" on your account to allow for the use of Syncing Clients like Lightroom Desktop and Mobile.

Rikk Flohr: Adobe Photography Org

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Anonymous

My app was frozen in and endless data transfer that I never initiated. I reinstalled the app and now have ZERO premium access and the app tells me I never had any before that I can try to restore. No clue why or what to do and no answer from Adobe. Just an automated email telling me to come to the forums.

C

Charlie.D

Inspiring

Hello @21286650

There is no premium access for the account you used to post for help here. Please try signing in with other email addresses you might have used when you originally subscribed.

If you need additional help, please contact Adobe Support directly...Visit https://helpx.adobe.com/contact.html, sign in, and then select the chat option.

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Tim26045339tzmh

Participant

Having issues getting Lightroom premium to work. I am getting error messages of 'go to support try again later' I have restarted iPad, have cancelled membership, restarted to no avail. Please help.

J

joshpears_

Participant

I signed out of an old account and logged back in to a newer one on my iphone and now I can't restore my lightroom mobile subscription. I read the FAQs and scrolled through the Adobe community and nothing seems to work. It says that there are no purchases to restore, but I am subscribed.

C

Charlie.D

Inspiring

Hello @joshpears_

I see you have subscribed the same email ID you used to sign into the forums here. If it is another email ID and Lightroom account you wish to subscribe vs the account you used here, you will need to cancel the current subscription, let a week or two grace lapse (this sometimes helps), and then try subscribing the other Lightroom account. You might be able to fix this faster with some help from Adobe Support, by contacting them directly. Visit https://helpx.adobe.com/contact.html, sign in, and then select the chat option. They can help you sort out which plan to keep, fix payment issues, etc. Thank you!

T

Toru5EBF

Participating Frequently

Android, Sony Xperia 1 III,

Subscribed to the monthly premium version of Lightroom. It worked fine for the first 2 days, now it wont let me use said premium features anymore.

Restoring the purchase will say "Purchase restored" and leave me in an everlasting loading screen..(I've been waiting for over 40 minutes yesterday on a very fast, reliable connection) I logged out and back into my account, delinked my Google account from my device and logged back in, did every step in the adopt help advicer to restore your purchase and nothing worked.

Hopefully I can get some help here. 🙂

T

Toru5EBF

Participating Frequently

Android, Sony Xperia 1 III,

Subscribed to the monthly premium version of Lightroom. It worked fine for the first 2 days, now it wont let me use said premium features anymore.

Restoring the purchase will say "Purchase restored" and leave me in an everlasting loading screen..(I've been waiting for over 40 minutes yesterday on a very fast, reliable connection) I logged out and back into my account, delinked my Google account from my device and logged back in, did every step in the adopt help advicer to restore your purchase and nothing worked.

Hopefully I can get some help here. 🙂

E

Ellert5EE2

Participant

I have the same problem 😞

M

Matteo5E13

Participant

I purchased a subscription for lightroom mobile (iPad) and it worked for the first days, after installing fresco it arbitrarily deleted my subsciption (but Apple says it is still active) and restoring the purchase it says that there isn't any purchase.

The subscription was made three days ago and Lightroom stopped working today, I should have it running till 22/09

C

Charlie.D

Inspiring

Hello @Matteo5E13

With the limited info I can see for your account, I see no purchase history for Lightroom. Installing Fresco should have no effect or impact on your Lightroom Mobile subscription.

Is it possible you have more that one iTunes account on your device? I saw your Restore Purchase screen image, and it indicates no Lightroom Purchase history exists for the current iTunes Account. If you really have just one iTunes account, does it help to force-quit Lightroom, and launch the app again, and try Restore Purchase again?

M

Matteo5E13

Participant

I only have one iTunes account.

I tried forcequitting and restore purchase, restart the tablet and restoring purchase etc... but nothing seems to work.

Maybe there was a sync error between app store and CC and when I downloaded another CC application it resolved in an interruption of the service?

Z

Zhao5C23

Participant

I just bought lightroom mobile premium, but "preparing your subscription" seems taking forever. Could someone from adobe side help me on this? Thanks a lot!

C

Charlie.D

Inspiring

@Zhao5C23

Thanks for taking the time to report this. Your issue should be resolved now.

Z

Zhao5C23

Participant

Thanks for taking care of it!

N

NINA98A6

Participant

Hi, I've been paying for premium monthly and it says my subscription has expired!!! Can someone please help. I've already checked that I'm signed into the correct email address. This issue keeps happening to me.

C

Charlie.D

Inspiring

Hi @NINA98A6

The account you used to post on the forums had a Lightroom Mobile subscription that ended earlier this year. In your older post back in April you mentioned that Restore Purchase did not help, and mentioned "No past purchases" which means no Lightroom subscription seems active.

Can you confirm your iTunes account Subcription settings still shows an active subscription?

If you still need help, please contact Adobe Support directly for further assistance. Visit https://helpx.adobe.com/contact.html, sign in, and then select the chat option.

N

NINA98A6

Participant

Hi Charlie,

Where can I check my active subscriptions in ITunes? I checked in the app and it says my subscription expired.

Thanks,

Nina

Talia B.

Participant

No effect at all...I just realized that my purchase is linked to my other google playstore account so I tried signing in with it, but it wont work since this account was the one attached to the subscription. Still no changes to my problem.

Talia B.

Participant

Hello I just paid Lightroom Mobile Premium on my android phone yesterday, and its not working anymore. I have already tried Restore your Purchase from Accounts and restart my phone but still no effect. It does say after Restore Your Purchase that I have already become a Lightroom Premium Member but when I go back to lightroom home the premium tools can't still be accessed!

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Emilio CT

Participant

Hello.

I have paid for a subscription of different applications such as Lightroom and Photoshop, but after restoring the purchases from the applications on iPad, I cannot link the subscription so I cannot use the tools. I have made different solutions that are indicated in this forum but I can not give a solution.