Skip to main content
2
2lbs
Participating Frequently
February 7, 2018
Question

Lightroom Mobile Premium not working

  • February 7, 2018
  • 120 replies
  • 74115 views

I purchased the Lightroom Mobile Premium subscription (in-app purchase) but app says my subscription is expired and I don’t have access to creative cloud storage or selective gradients. When I try to renew subscription app says I’m already subscribed.

I have contacted Adobe via live chat and they said it was an iTunes billing issue as they have not received payment for my subscription but they seemed to not know much about the service as they kept offering that I subscribe to the Lightroom $9.99/month plan for desktop. I then contacted Apple and they assured me that it is an issue on the developers end.

I have been dealing with this issue for several weeks with no resolution. It is very frustrating because it worked perfectly the first month of my subscription but after the auto renewal I began to have these issues. Since then I cancelled my subscription and re-subscribed and the issue still exists. Please help

    120 replies

    Show previous replies
    F
    Far sung
    Participant
    November 14, 2019

    I'm having the exact same issue with my account, I have bought the signature via Ligthroom mobile, but the premium features were never available.

     

    Then I've canceled the signature and was not able to renew it anymore, since I'm always having an error message saying it's not possible to renew and also that my account is expired.

     

    Can you please check my account?

     

    C
    Community Manager
    Charlie.DCommunity Manager
    Community Manager
    November 26, 2019

    Hello, I sent you a private message.  Please check your inbox.

    1
    1ofms
    Participant
    October 5, 2019

    Can you fix my account? Thx

    C
    Community Manager
    Charlie.DCommunity Manager
    Community Manager
    October 6, 2019
    Hi Nick1ofms, please check your Lightroom app again. You should be set now. Please also check that your iTunes account payment info is current to avoid hiccups in service going forward.
    L
    louiss45535825
    Participating Frequently
    September 22, 2019

    Same case please help 

    C
    Community Manager
    Charlie.DCommunity Manager
    Community Manager
    September 23, 2019
    Hello, you do have a subscribed account. Please be certain you sign in using the same Adobe ID email address you used for this forum. If you are signed in with the correct email address, but still don't see that you are subscribed, please go to the app settings, tap on your Adobe ID, and in your account screen tap on Restore Purchase. Does this help?
    Peter_Andersson
    Peter_Andersson
    Participant
    July 28, 2019

    I have a subscription that is active, it will be renewed on aug 5 but in Lightroom mobile it says that my subscription is expired. ???

    Pattie-F
    Pattie-F
    Legend
    July 31, 2019

    Peter,

    Please check your payment with Apple/iTunes.From what I can see, it appears to be a payment issue keeping you from using Lightroom Premium.

    Pattie

    matz3e29
    matz3e29
    Participant
    July 25, 2019

    Hi, I also have this issue with the iOS App and inApp puchase. Restore does not work.

    Thanks for help

    C
    Community Manager
    Charlie.DCommunity Manager
    Community Manager
    July 26, 2019

    Hello

    I am going to send you a direct message via email to get more info.  If you do not see a message soon, please check your spam filter.

    Thanks,

    Charlie

    W
    Willekim
    Participant
    July 25, 2019

    Hi, I’m having the same issue. I have bought the mobile version for £4.49 a month. The subscription is active but it just says upgrade in the app. I’ve tried to restore purchases but nothing works. was there a fix for this?

    greule
    Community Manager
    greuleCommunity Manager
    Community Manager
    July 25, 2019

    Hi Michael. Are you signed-in with the same Adobe-id which you use for this forum. If not, please give it a try. This is the one which should work. - Hope this helps - Guido/ Lr Mobile QE

    1
    1ofms
    Participant
    October 5, 2019
    Can you fix my account? Thx
    T
    Taiimac
    Participant
    July 6, 2019

    I have followed all the recommended methods.It is currently not available.

    Previously I used it normally. Until the last Monday, it didn't work

    And I have changed Apple ID's email.The problem may be caused by this.

    Please help

    Thank you

    aijiruya
    aijiruya
    Participant
    July 4, 2019

    i cant renew my lr mobile on my iphone 7 plus.. it said unable to complete.. why?

      naitommy
      naitommy
      Participant
      July 4, 2019

      Same, paid subscription is still valid until but the application says no.  and does not allow to buy it again and cannot restore purchase

      В
      викаа83626185
      Participant
      July 4, 2019

      I have a problem.  paid subscription is still valid until 07/14/2019.  but the application says no.  and does not allow to buy it again.

      greule
      Community Manager
      greuleCommunity Manager
      Community Manager
      July 4, 2019

      I've just fixed your  account. Sorry for the trouble and we are working on a server-side fix for the root cause of the issue. - Guido/ Lr Mobile QE

      Show more replies
      Terms & ConditionsAccessibility statement
      Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices