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Question

Lightroom Mobile Premium not working

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I purchased the Lightroom Mobile Premium subscription (in-app purchase) but app says my subscription is expired and I don’t have access to creative cloud storage or selective gradients. When I try to renew subscription app says I’m already subscribed.

I have contacted Adobe via live chat and they said it was an iTunes billing issue as they have not received payment for my subscription but they seemed to not know much about the service as they kept offering that I subscribe to the Lightroom $9.99/month plan for desktop. I then contacted Apple and they assured me that it is an issue on the developers end.

I have been dealing with this issue for several weeks with no resolution. It is very frustrating because it worked perfectly the first month of my subscription but after the auto renewal I began to have these issues. Since then I cancelled my subscription and re-subscribed and the issue still exists. Please help

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N

Nazer31

Participant

Still not working 😔😔😔

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C

Charlie.D

Adobe Employee

Hi 'nazer31'

I will send you a private message with more info to help.

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K

KirbyOMG

Participant

I'm having the exact same issue with my account, I have bought the signature via Ligthroom mobile, but the premium features were never available.

Then I've canceled the signature and was not able to renew it anymore, since I'm always having an error message saying it's not possible to renew and also that my account is expired.

Can you please check my account?

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B

Bloo Velvet

Participating Frequently

I have the same problem can you check my account as well please.

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greule

Inspiring

To both of you. From what I can see it that you should try to re-sign-in with the Adobe-id which you use for this forum. It looks to me that this is the once with the correct subscription applied - Hope this helps, Guido/ Lr Mobile QE

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F

Far sung

Participant

I'm having the exact same issue with my account, I have bought the signature via Ligthroom mobile, but the premium features were never available.

Then I've canceled the signature and was not able to renew it anymore, since I'm always having an error message saying it's not possible to renew and also that my account is expired.

Can you please check my account?

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C

Charlie.D

Adobe Employee

Hello, I sent you a private message. Please check your inbox.

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1

1ofms

Participant

Can you fix my account? Thx

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C

Charlie.D

Adobe Employee

Hi Nick1ofms, please check your Lightroom app again. You should be set now. Please also check that your iTunes account payment info is current to avoid hiccups in service going forward.

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L

louiss45535825

Participating Frequently

Same case please help

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C

Charlie.D

Adobe Employee

Hello, you do have a subscribed account. Please be certain you sign in using the same Adobe ID email address you used for this forum. If you are signed in with the correct email address, but still don't see that you are subscribed, please go to the app settings, tap on your Adobe ID, and in your account screen tap on Restore Purchase. Does this help?

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Peter_Andersson

Participant

I have a subscription that is active, it will be renewed on aug 5 but in Lightroom mobile it says that my subscription is expired. ???

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Pattie-F

Legend

Peter,

Please check your payment with Apple/iTunes.From what I can see, it appears to be a payment issue keeping you from using Lightroom Premium.

Pattie

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matz3e29

Participant

Hi, I also have this issue with the iOS App and inApp puchase. Restore does not work.

Thanks for help

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C

Charlie.D

Adobe Employee

Hello

I am going to send you a direct message via email to get more info. If you do not see a message soon, please check your spam filter.

Thanks,

Charlie

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W

Willekim

Participant

Hi, I’m having the same issue. I have bought the mobile version for £4.49 a month. The subscription is active but it just says upgrade in the app. I’ve tried to restore purchases but nothing works. was there a fix for this?

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greule

Inspiring

Hi Michael. Are you signed-in with the same Adobe-id which you use for this forum. If not, please give it a try. This is the one which should work. - Hope this helps - Guido/ Lr Mobile QE

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