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February 7, 2018
Question

Lightroom Mobile Premium not working

  • February 7, 2018
  • 120 replies
  • 74116 views

I purchased the Lightroom Mobile Premium subscription (in-app purchase) but app says my subscription is expired and I don’t have access to creative cloud storage or selective gradients. When I try to renew subscription app says I’m already subscribed.

I have contacted Adobe via live chat and they said it was an iTunes billing issue as they have not received payment for my subscription but they seemed to not know much about the service as they kept offering that I subscribe to the Lightroom $9.99/month plan for desktop. I then contacted Apple and they assured me that it is an issue on the developers end.

I have been dealing with this issue for several weeks with no resolution. It is very frustrating because it worked perfectly the first month of my subscription but after the auto renewal I began to have these issues. Since then I cancelled my subscription and re-subscribed and the issue still exists. Please help

    120 replies

    Show previous replies
    kerrym3226873
    kerrym3226873
    Participant
    May 3, 2019

    I'm having problems as well. I just purchased premium this morning and can't seem to restore my purchases. Ive tried all the steps listed above and none seem to work.

    Thanks

    greule
    Community Manager
    greuleCommunity Manager
    Community Manager
    May 6, 2019

    Hi Kerry. Have you tried to sign-in with the Adobe-id you are using for this forum. Just checked the server-side and it looks like that this is the one which has the Lr Mobile subscription applied. Let me know your results. - Guido/ Lr Mobile QE

    phyoethu509
    phyoethu509
    Participant
    April 5, 2019

    I got the same issue.Please Help me

    greule
    Community Manager
    greuleCommunity Manager
    Community Manager
    April 8, 2019

    Could you re-sign-in with the Adobe-id which you are using for this forum. This is the one with a LrMobile subscription applied. - Guido/ Lr Mobile QE

    TaraEJ
    TaraEJ
    Participant
    May 8, 2019

    I too am having the same problem and have been for a while! Tried logging in again no luck

    leilaninanz
    leilaninanz
    Participant
    February 5, 2019

    I am having this problem now too! Help!!

    kellyp44925142
    kellyp44925142
    Participant
    January 31, 2019

    Mine isn't working either.. Will work on laptop but not on my phone.. Tried logging out and logging back in still not working

    M
    mehmetç13544028
    Participant
    December 30, 2018

    Hi,

    I am having exactly same problem. I could not restore my purchase from the settings page. I was using my account on my wife's phone. Premium subscription is active on her phone but lightroom premium features do not working.

    thanks

    greule
    Community Manager
    greuleCommunity Manager
    Community Manager
    January 8, 2019

    Hi Mehmet. I've just send you a private message with some instructions - Guido / lr Mobile QE

    kellyp44925142
    kellyp44925142
    Participant
    January 31, 2019

    Can you help me too.. I have adriod.. None of the functions are working.. They are all greyed out and can't edit photos on the mobile app

    O
    oliviad57712244
    Participant
    December 27, 2018

    I am having this issue. Probably has something to do with the lost recent update? Has been working fine for months. My credit card was charged for my subscription on the 17th but LR is saying my subscription has expired yet says I'm making a "duplicate" purchase when I try to renew and doesn't give me any other options. Please fix, this is frustrating.

    isabelled89306937
    isabelled89306937
    Participant
    December 26, 2018

    Hello ! I have the same problem. I bought the subscription several months ago and it's work fine. I have recently bought a new phone, a galaxy s8. Since that, on this new phone the premium features doesn't work anymore. It say the subscription expired but i continue to pay etc... and when i choose upgrade now, it's say it's a duplicate purchase but i'm on the same account than before. I don't understand. I try everything

    anne mikaelam34183338
    anne mikaelam34183338
    Participant
    December 20, 2018

    My email address is xxx

    I was already charged. please help me.

    [ private informations removed by moderator --> https://forums.adobe.com/docs/DOC-3731 ]

    anne mikaelam34183338
    anne mikaelam34183338
    Participant
    December 20, 2018

    Hi! I have an issue again. I purchase today ( dec 21,2018) the selective premium! I can’t use it again. Please help.

    thanks

    T
    trojan cloydm82293191
    Participant
    December 17, 2018

    I have the same problem. After the first month, I couldn't anymore access tha premium features even if I was already charged for the second month. Please send some help.

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