Lightroom Mobile Premium not working

Forum|Forum|8 years ago
February 7, 2018
121 replies
74270 views

I purchased the Lightroom Mobile Premium subscription (in-app purchase) but app says my subscription is expired and I don’t have access to creative cloud storage or selective gradients. When I try to renew subscription app says I’m already subscribed.

I have contacted Adobe via live chat and they said it was an iTunes billing issue as they have not received payment for my subscription but they seemed to not know much about the service as they kept offering that I subscribe to the Lightroom $9.99/month plan for desktop. I then contacted Apple and they assured me that it is an issue on the developers end.

I have been dealing with this issue for several weeks with no resolution. It is very frustrating because it worked perfectly the first month of my subscription but after the auto renewal I began to have these issues. Since then I cancelled my subscription and re-subscribed and the issue still exists. Please help

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gtglitter92

Participant

I just paid for the Premium Subscription and now none of it works at all. The normal version was working fine until I paid for it.

I

Idarine

Participant

Hi moderators,

me as well experience this dilemma of purchased/renewed membership but the lightroom for ipad app still says that my subscription is expired, I already paid for it but i still cant edit raw files

tried the other workaround you posted, even uninstalling the app and installing it again,

i already tried signing out my app store id and restoring purchase and loging in again with the appstore id.

pls help!!!!

C

Charlie.D

Community Manager

Hi Idarine

Please look for a private message from me soon.

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