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T341440115fmk
Participant
December 12, 2023
Question

Lightroom mobile premium not working

  • December 12, 2023
  • 1 reply
  • 111 views

Hello, I purchased CC premium a while ago which I'm pretty sure comes with light room mobile, when I realized I was still paying for LR mobile on my phone as well as cc I canceled my payments for LR mobile. Even though I currently have CC premium and are logged in on the same account it still says subscription expired even after trying to restore purchases.

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    1 reply

    Adobe Employee
    Charlie.D
    Adobe Employee
    December 12, 2023

    Hello, I see a cancelled Lightroom Mobile Premium plan on your account, as well as an active Photoshop plan.  However, I see no subscription that would support any current use of Lightroom for desktop or mobile.

     

    Trying 'Restore Purchase' on iOS only help in cases where a mobile-only subcription made through the mobile app has a transcation hiccup with the iOS Appstore that supports mobile plans.  

     

    I recommend reaching out to Adobe Support directly for further assistance.  Visit https://helpx.adobe.com/contact.html?rghtup=autoOpen
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