Skip to main content
UzairKhanUK01
Participant
Apr 15, 2024 8:10 AM UTC
Question

Lightroom Mobile - Preparing Cloud Storage

Since updating to the latest version, v9.2.2, on Android, I've been encountering issues with the app. It gets stuck at "Preparing your cloud storage," failing to complete the process and sync properly. Additionally, whenever I restart the app, photos and presets vanish, forcing me to start from scratch each time.
Could you please provide guidance on how to resolve these frustrating problems?

    2 replies

    Sameer K
    Community Manager
    Sameer KCommunity Manager
    Community Manager
    Apr 30, 2024 7:17 PM UTC

    Hey, @UzairKhanUK01. Welcome to the Lightroom Community. I'll help you figure this out. I've checked the account you're signed in to the community with, and you don't have an active subscription in your account.

     

    What version of Android are you working on? If nothing is saved after each restart, you can try to uninstall & reinstall Lightroom from the Google Play Store and allow all permissions when prompted. 

     

    Let me know how it goes. Thanks!

    Sameer K

    Translate
    UzairKhanUK01Author
    Participant
    May 2, 2024 4:48 AM UTC

    Hey @Sameer K, Thanks for responding. I'm using Android 10 and app is showing 'Subscribed'. I've also tried reinstalling app but it didn't help. All permissions are allowed. 
    Kindly guide me further. Thanks!

     

    Translate
    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices