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jessicapotter
Participant
June 29, 2020
Question

Lightroom Mobile Presets and Photos Disappeared

  • June 29, 2020
  • 2 replies
  • 229 views

My mobile app just updated to the new version and when I opened it, it crashed. Then, all of my photos and presets were gone. I'm a free user and don't have a recent backup to restore from. 

2 replies

greule
Community Manager
greuleCommunity Manager
Community Manager
June 30, 2020

Could you try to connect your mobile device with a Mac-desctop-machine and when you have MacOS-Catalina running just open up  the Music-app, select the mobile device and from there open up "Sync Settings" and on the upcoming dialog select files.

When you open up from there Lightroom entry, do you see 2 entries (longer numbers) listed. If so, the number with the 00000 most probably contains your photos from your fee version. Just drag&drop the 0000-entry to you desktop machine and you will see find an Originals folder from where you can retrieve your photos. 
In case you have not yet MacOS Catalina running just follow the steps from here: https://helpx.adobe.com/ie/lightroom-classic/kb/recover-lightroom-mobile-photos-itunes-file-sharing.html
Hope this helps. 
Guido/ lr Mobile QE

J
jessicapotterAuthor
Participant
June 29, 2020

I just experienced the same issue. My app updated and I lost all presets and photos. I am a free user, how can I fix this?

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