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harasollitsac
Participant
Jan 23, 2020 10:31 PM UTC
Question

Lightroom mobile renewed subscription won’t work

My monthly subscription for Lightroom expired, but I've renewed the subscription yet I'm still getting the expired subscription error when going to edit my photos. 

{Moved from Lightroom Cloud to Lightroom Mobile Forum by Moderator} 

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    30 replies

    shannon_808
    Participant
    Aug 15, 2024 10:49 PM UTC

    I'm having the same issue except after I paid for year renewal it seems to be working fine on one computer and not registering my renewal on the other. Any help? Much appreciated!

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    Adobe Employee
    Charlie.D
    Adobe Employee
    Aug 16, 2024 7:03 PM UTC

    Hi @shannon_808 

    On the computer that is not showing the subscription, try signing out and signing back in while being sure to use the same email address you used to sign in on the working computer.

     

    If you need additional help, please contact Adobe Support directly.   Visit https://helpx.adobe.com/contact.html, sign in, and then select the chat option.

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    Pinky33670654ph13
    Participant
    Nov 16, 2023 9:39 PM UTC

    My subscripton in lightroom is active on my macbook, and yet I still couldn't use it. Kindly help!

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    Adobe Employee
    Charlie.D
    Adobe Employee
    Nov 16, 2023 9:51 PM UTC

    Hello @Pinky33670654ph13 

    I see a valid Lightroon plan with 1 TB storage for the email ID you used to post for help.  Can you clarify the problem?  Are you signed in with this exact same email address but are unable to access premium features in the Lightroom desktop app?

    For faster help, you might want to contact Adobe Support at https://helpx.adobe.com/contact.html?rghtup=autoOpen
    and in the chat field (lower right), type AGENT

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    Amanda33017993b0gh
    Participant
    Oct 18, 2023 9:47 PM UTC

    I am having a similar issue - I upgraded my plan to the 1TB subscription, and it's not updating in the app on either my phone or computer. It'S saying I still only have 100 GB.

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    Adobe Employee
    Charlie.D
    Adobe Employee
    Oct 18, 2023 11:01 PM UTC

    Hello @Amanda33017993b0gh 

    This is a peer-support forum.  To get help ASAP, please contact Adobe Support at https://helpx.adobe.com/contact.html?rghtup=autoOpen
    and in the chat field (lower right), type AGENT

     

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    HawaiizYETI
    Participant
    Sep 17, 2023 7:49 PM UTC

    I am having this issue I subscribed but cant edit

     

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    Adobe Employee
    Charlie.D
    Adobe Employee
    Sep 18, 2023 7:16 PM UTC

    Hello @HawaiizYETI 

    It seems like you have an enterprise subscription.  The forums here are geared towards users with personal plans.

     

    Please contact your plan administrator for help.  Some enterprise plans may include Lightroom for desktop but not mobile.  Your plan administrator should be able to confirm your access, and otherwise is able to contact Enterprise Support as needed to help you. 

     

    You could also try contacting Adobe Support directly, but they may still refer you back to your plan admin/Enterprise Support.  Adobe Support is at https://helpx.adobe.com/contact.html?rghtup=autoOpen
    ...in the chat field (lower right), type AGENT

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    Destiny32057008mxai
    Participant
    Sep 4, 2023 4:03 AM UTC

    I'm having the same issue. I uninstalled the app thinking I needed to reinstall it and now I can't even download the app. I'm very concerned I've lost all my photos...please help

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    Adobe Employee
    Charlie.D
    Adobe Employee
    Sep 5, 2023 7:12 PM UTC

    Hello @Destiny32057008mxai 

    I see a valid subscription for the email ID you used to sign in and post for help.  Is this working OK for you now?

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    greule
    greule
    Inspiring
    Jan 27, 2020 4:55 PM UTC

    I've just had a look and seems that you need to sign-in with the Adobe-id which you use for this forum. This is the one which has a correct subscription status applied. Hope this helps - Guido/ Lr Mobile QE

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    rolfie013
    Participant
    Oct 10, 2020 8:08 PM UTC

    Hello!

     

    i am experiencing the exact same problem. Apple says (also got an invoice) that i am subscribed but Lightroom says that i am not.

     

    Can you please have a look at it? 

    i can also attach the invoice if needed.

     

    thanks! 

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    Adobe Employee
    Charlie.D
    Adobe Employee
    Oct 12, 2020 7:17 PM UTC

    Hi Rolfie013

    I see a valid subscription for the email address you used to post on the forums.  Is this now working ok for you?  If not, does it help to relaunch the app, sign out and back in, etc?

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    Akash Sharma
    Akash Sharma
    Legend
    Jan 24, 2020 5:42 AM UTC

    Hi there,

     

    Sorry that Lightroom mobile subscription says its expired even after you've renewed it. If you're using an iOS device, would you mind restore the purchase as mentioned in this article? Link: https://helpx.adobe.com/in/lightroom-cc/kb/lightroom-mobile-in-app-purchase-issue.html

     

    If on an Android device, sign out of the Lightroom app and then sign back in. 

     

    Thanks,

    Akash

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    kubrag37722159
    kubrag37722159
    Participant
    Apr 10, 2020 3:40 AM UTC

    I have the same issue even though my subscription is renewed, it says is not updated 

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    Adobe Employee
    Charlie.D
    Adobe Employee
    Apr 10, 2020 7:35 PM UTC

    Sorry for the trouble.  Is this fixed now?   Please ensure your app store method of payment is current.  Otherwise, you might try this Restore Purchase help: https://helpx.adobe.com/lightroom-cc/kb/lightroom-mobile-in-app-purchase-issue.html 

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