Lightroom mobile skipping some photos on import

Forum|Forum|3 years ago
March 29, 2023
2 replies
2970 views

Lightroom mobile is set to import automatically from the camera roll of my iPhone 12, but it had been quite a while since I last opened Lightroom, so syncing took a while. Now it says it's complete, but I can see it has missed a lot of photos. I usually delete the entire camera roll after importing, but I have to do it in bulk, as I don't trust Lightroom to catch them all. This happened last time I had a a big import too. What is wrong?

iOS: iPhone

Wurstkrapfen

Inspiring

It's happening again! What's the point of paying for the app if I can't rely on it professionally?

C

Charlie.D

Inspiring

Hello @Wurstkrapfen

This is an older thread, and there are two different workflows mentioned above. To help you, we need more information about what exactly you are experiencing...

First thing, what device and OS version are you using?

Are you seeing files skipped when auto importing should be importing images from your device camera roll?

Or are files missed when manually importing? And is this with direct import from camera memory, or import via Files, etc?

If you can reproduce this, and if you are using LR iOS -- as soon as you experience this, could you please send in a diagnostic report: in LR Settings > Help and support, please long-press you finger on the text "Access our support forum" and please include a short note about your problem, to help who sees the log understand your issue. Without a note, it may not be obvious what to look for in the log as they are quite long.

C

Charlie.D

Inspiring

@Arien__

What kinds of photos were skipped? As long as your auto-import settings allow what you expect (photos, screenshots, videos) really any of these should be imported provided that the images are not exact duplicates of files that are already in your account (duplicates are skipped).

Also, your device needs to have enough free space to allow import to work. If you are trying to import 5 GB of images, you need at least that much free space on your device so that Lightroom can import the images.

I'll send you a message in a moment asking for a diagnostic log -- if this happened recently enough, maybe the log will help us understand why files were skipped.