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B
biboxay
Participating Frequently
June 16, 2020
Question

Lightroom Mobile still display my account as "Trial Expired" despite purchase

  • June 16, 2020
  • 1 reply
  • 192 views

Hi everyone,

I'm currently super stuck on this issue. I was subscribed to a 1-month plan from my phone and the money is now gone but the trial status on my account is not. I tried everything in vain including cancel the plan, re-sub, sign in sign out, etc.

Google Playstore didn't even refund me the money. Can anyone tell me what to do now?

 

Thank in advance

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1 reply

A
Arnab Sil
Participating Frequently
June 23, 2020

Hello, I understand that you are currently in tiral expired state although you have an active subscription in Google Play. Can you please help me with some additional information - what happens when you bring up the upsell and try to purchase Lightroom premium subscription again? In case you see an error, please provide a screenshot.

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