Lightroom Mobile stopped importing…imports stuck in pending

Question

For the two days now I have been trying to import some images into Lr Mobile on my iPad Pro. The images are stuck pending. I’ve rebooted the app. Did a hard reboot to the iPad Pro. Paused the sync and resumed the sync. It usually takes less than a few seconds to import a few images (5 or 6) and it’s taking forever because it’s stuck in pending. I’m using Wi-Fi with a strong signal and everything. I don’t know what else to try. I have plenty of free storage space on my iPad Pro so that is not it either.Within Lr Mobile, I’m using 63% of 100gb of Cloud Storage. I have 36.92gb of free storage. Use cellular for sync is not available (only tried this to see if there was an issue with my hotspot), I always sync over WiFi.

thanks!

Sameer K · Answer

Hey, @ChuckP1906. Welcome to the Lightroom Community. I'll help you figure this out.

Does the import batch include Videos? You can try excluding videos and check if it helps.

Also, before we troubleshoot this further, could you generate a diagnostic log and send it over to us: https://adobe.ly/4cTCrDE

You can just include a link to the thread in your email, along with the diagnostic log, for our team to have a look at.

Thanks!
Sameer K
(Type '@' and type my name to mention me when you reply)

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