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Friendly_graced25d
Participant
August 16, 2026
Question

Lightroom Mobile stuck on “Importing – 1 pending” when opening any photo from Device

  • August 16, 2026
  • 2 replies
  • 56 views

Lightroom Mobile for iOS v11.5.1 is stuck on “Importing – 1 pending” whenever I try to open/import any photo from the Device tab.

This started recently. Previously, I could open photos from my iPhone and edit them normally without any delay.

The issue happens with every photo I try. The import remains pending and the photo does not open for editing.

I have already tried:
- Restarting the iPhone
- Signing out and back into my Adobe account
- Offloading and reinstalling Lightroom
- Testing different photos
- Checking Lightroom Web for sync issues
- Confirming I have plenty of Adobe Cloud storage available
- Testing my internet connection (around 86 Mbps)

The problem still persists.

Device: iPhone
Lightroom version: 11.5.1 (7C3095/251)

Please advise if this is a known issue or if there is a way to reset the stuck import/sync queue.

    2 replies

    Adobe Employee
    Ignacio B
    Adobe Employee
    September 7, 2026

    ​@Friendly_graced25d can you create a diagnostic log and send it to us?
    You can do so by in app Settings/Help & Support and a long press on 
    Access our support forum - and a log will be created in your native mail application

    Lightroom Mobile iOS Quality Engineer
    Claire H.
    Community Manager
    Claire H.Community Manager
    Community Manager
    August 26, 2026

    Hi ​@Friendly_graced25d, Welcome to the Lightroom Community Forum! I can see you've already gone through the standard troubleshooting, and I appreciate your patience. Let’s try a few things and see if we can fix this.

    1. Reset the import queue specifically:

    • Go to Lightroom Settings > Cloud (or Sync)
    • Check if it shows any pending uploads or imports — note what it says
    • Toggle "Sync only over Wi-Fi" on and off (this can sometimes nudge a stuck queue

    2. Check if the issue is tied to a specific album source:

    • Does this happen when importing from all albums on your device, or only from shared albums / "Recents"?
    • Try creating a brand-new album in your iOS Photos app, add a single test image to it, and try importing just that one into Lightroom
    • If the new album works but others don't, the issue is linked to a corrupted import state from a specific source

    If none of these steps work for you, let us know and we can continue investigating the issue. I hope this helps! ^CH

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