Lightroom Mobile stuck on “Importing – 1 pending” when opening any photo from Device

​@Friendly_graced25d can you create a diagnostic log and send it to us?
You can do so by in app Settings/Help & Support and a long press on 
Access our support forum - and a log will be created in your native mail application

Hi ​@Friendly_graced25d, Welcome to the Lightroom Community Forum! I can see you've already gone through the standard troubleshooting, and I appreciate your patience. Let’s try a few things and see if we can fix this.

1. Reset the import queue specifically:

• Go to Lightroom Settings > Cloud (or Sync)
• Check if it shows any pending uploads or imports — note what it says
• Toggle "Sync only over Wi-Fi" on and off (this can sometimes nudge a stuck queue

2. Check if the issue is tied to a specific album source:

• Does this happen when importing from all albums on your device, or only from shared albums / "Recents"?
• Try creating a brand-new album in your iOS Photos app, add a single test image to it, and try importing just that one into Lightroom
• If the new album works but others don't, the issue is linked to a corrupted import state from a specific source

3. Full state reset (more aggressive than reinstall):

• Delete the Lightroom app
• Before reinstalling: go to iOS Settings > General > iPhone Storage and confirm the app data is fully removed
• Reinstall Lightroom from the App Store
• Sign in, but before enabling Auto Add from Device Photos, let the app fully finish syncing your cloud library first
• Only after sync completes, enable Auto Add — this avoids a race condition between cloud sync and local import that can trigger the stuck state

If none of these steps work for you, let us know, and we can continue to investigate the issue. I hope this helps! ^CH