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petero45560722
petero45560722
Participant
Nov 3, 2018 9:58 AM UTC
Answered

Lightroom Mobile stuck on "loading"

Hi, there.

My Lightroom Mobile app seem to be stuck on "loading" after the latest updates. No images actually loading. Worked great before. Any ideas?

Thank you.

Peter

    lanacan13Correct answer
    Participant
    Nov 12, 2018 11:48 AM UTC

    I was able to get past the issue by doing an uninstall and reinstall of the app.

    I have no issues since I did the above on the day after making my initial post was made.

    View reply

    17 replies

    cruejunkie
    cruejunkie
    Participating Frequently
    Jul 28, 2020 6:36 AM UTC

    I have done this & it works for maybe a few hours and then is stuck again. Has anyone else ran into this problem? Adobe needs to fix this. 

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    Anonymous
    Oct 28, 2020 9:41 AM UTC

    Same here. 40k+ pics so I won't reinstall before the next version upgrade (based on comments above).  In the meanwhile, I kill and restart the app and it has always worked. 

    Translate
      JamieS29
      JamieS29
      Participant
      Jan 15, 2021 3:59 AM UTC

      I just did the iOs 14.3 software update and now my Lightroom Mobile app will not open. Sits and spins the loading photos. Never had this issue until tonight. Fix this Adobe! 

      Translate
      karenj1417454
      Known Participant
      Nov 12, 2018 7:34 AM UTC

      My LR CC is now stuck on Loading.  I am on IOS 12 on an I phone X.  Tried logging in and out, plus rebooting the phone.  Has anybody had any luck with this problem?

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      lanacan13Correct answer
      Participant
      Nov 12, 2018 11:48 AM UTC

      I was able to get past the issue by doing an uninstall and reinstall of the app.

      I have no issues since I did the above on the day after making my initial post was made.

      Translate
      karenj1417454
      Known Participant
      Nov 12, 2018 4:08 PM UTC

      I was wary about uninstall/reinstall my 12,000 pictures, but your solution worked. Thank you.

      Translate
      Akash Sharma
      Akash Sharma
      Legend
      Nov 5, 2018 1:47 PM UTC

      Hi Peter,

      Sorry that Lightroom CC mobile app is not loading after the latest update. Could you please sign out of the app and sign back in to see if that helps? Also, are you working on an Android or iOS device?

      Thanks,

      Akash

      Translate
        lanacan13
        Participant
        Nov 8, 2018 12:35 PM UTC

        I have the same issue with iOS 12 on a XSMax. Logging out and back in did not work.

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