Lightroom mobile stuck on trial

Forum|Forum|9 years ago
March 13, 2017
13 replies
2684 views

I have an Adobe Enterprise License for CC. I have access to all CC applications. When i install lightroom mobile on my cellphone and/or iPad they both say Im on a trial which is getting ready to expire. They are not recognizing that I have a subscription. I spoke with Adobe chat that had me uninstall and reinstall the mobile and desktop apps but that has not solved the issue. Im down to 7 days left on my trial.

Mobile

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H

Hectorgranero

Participant

I have the same issue with my enterprise account, please help

C

Charlie.D

Adobe Employee

Hello, for Enterprise level Support, please contact your corporation's plan administrator, or seek Enterprise help from https://helpx.adobe.com/enterprise.html . Thank you!

diannea8214049

Participant

Same issue. Pls help

greule

Inspiring

Hi Dianne, Could you try a "Restore Purchases" via the Lr Mobile settingsand when you then tab on the first account-entry.

If you still see the problem try to sign-out from iTunes&App Store via the iOS settings. Just tab the navigate to iTunes&App Store and long-tab your apple id which brings up the option to sign-out.

Afterwards start the renewal process from within LrMobile again and once prompted add your apple-id and credentials. Hope this helps. - Guido/ Lr Mobile QE

brianc52429070

Participant

I also having issues with my lightroom cc mobile after i paid thru the app store i cannot restore my purchase it just keeps loading i kept waiting and nothing happens i also singed out from my apple id to see if that works still nothing i do not want to pay again please help...

greule

Inspiring

Hi Shanna, Hi Brian. I've just send you both a private message. Guido

shannaw87915949

Participant

I am having the same issue. Can't login to Lightroom Mobile with my enterprise id.

victorial32061405

Participant

I have similar problem. I bought extra function but after a month i can not use it. Subscription is ok. Next month is paid

greule

Inspiring

Hi Victoria, could you try a "Restore Purchases" which you can find under the Lr Mobile setting. Just tab on the top left Lr icon to open up the setting and the navigate inside the first account info entry. From there you can trigger the "Restore Purchases". let me know if that helps. - Guido / Lr Mobile QE

victorial32061405

Participant

No, It writes that it is ok, subscription is prolonged, but nothing has changed

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lgeeee

Participant

I’ve been paying service for extra features for months now and I’m stuck on the basic plan. The company is still charging my account and I can’t use the plus features I’ve been paying for.