Skip to main content
S
Shane Mc
Participant
March 22, 2021
Question

Lightroom mobile subscription issues

  • March 22, 2021
  • 1 reply
  • 301 views

Hi, Lightroom Mobile Subscription Has Expired message, but account is active, yellow icon in cloud always there

did have Lightroom cc but canceled due to certain reasons and the purchased Lightroom mobile subscription two days later and then had problems 

regards shane 

This topic has been closed for replies.

1 reply

C
Community Manager
Charlie.DCommunity Manager
Community Manager
March 22, 2021

Hi @Shane Mc 

After your account expired, the cloud status icon does change to include a yellow info badge.

 

Are you asking if that's expected?  Are you saying to do want to subscribe again, but you are having some kind of problem?  More info, steps, or a screenshot may clarify what help you need.

 

Thanks!

S
Shane McAuthor
Participant
March 22, 2021

Subscription is still current and had all premium options but after 2 days of use it said my subscription had expired, rechecked account and was still active, I am lodged in to the correct account 

I did have the desktop version through Adobe but canceled it before the payments were locked in 

it was about 2 days later I purchased Lightroom mobile subscription , it was all working fine except when you clicked on the cloud it would say preparing subscription but it just kept on going and the yellow icon never went away even when I had the premium features 

S
Shane McAuthor
Participant
March 22, 2021

It comes up with this but my account is still active 

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices