Lightroom Mobile Subscription not active?

Question

I paid for a yearly subscription for Lightroom on my phone on Google Play. My Google Play subscriptions page says it's still active and due to end on July 31st 2026. However, Lightroom says it's expired and even in my Adobe account, it's apparently expired. Restore purchase isn't working, so I'm not sure what to do or how to fix this.

I was using it not even a week ago perfectly normal. Same account, nothing has changed. It just all of a sudden removed my premium features today.

Srishti_Bali · Answer

Hi ​@agayl1Apologies for the delayed response. It’s possible your issue is already resolved, but sharing these steps in case they help you or others having trouble with the same situation.I understand how frustrating this can be. In case you are still facing this issue,pleasetry the following:1. Verify subscription statusSign in to your Adobe account using the Adobe ID linked to the purchase and confirm that the subscription shows as active.2. Check Adobe ID loginEnsure that you are signed into the Lightroom app with the same Adobe ID used for the subscription. Even a small mismatch in email accounts can cause this issue.3. Restore purchaseOpen the Lightroom appTap the icon in the top-left cornerGo to AccountTap Restore your purchaseSteps are shared here:https://helpx.adobe.com/lightroom-cc/kb/lightroom-mobile-in-app-purchase-issue.html#:~:text=in%20issues.-,Restore%20Purchase,-Follow%20the%20steps4. Restart your deviceAfter restoring the purchase, restart your device to refresh the app and account sync.If the issue still persists after trying these steps, please reach out to us directly so we can investigate your account and subscription in more detail.Regards,Srishti

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